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ITILSC-SOA: ITIL Service Capability Service Offerings and Agreements Certification Video Training Course

Looking for studying for ITILSC-SOA: ITIL Service Capability Service Offerings and Agreements certification training course. Our ITILSC-SOA certification video training course training course is your number one assistant. Pass with our ITILSC-SOA: ITIL Service Capability Service Offerings and Agreements certification training course on the first try and become a certified professional in no time.

  • 118 Students Enrolled
  • 246 Lectures
  • 5 Hours
  • 4.4 Rating
$27.49
$24.99

Curriculum For This Course

  • Course Introduction

    Video Name Time
    1. Course Introduction 01:31

  • Chapter 01 - Course Introduction

    Video Name Time
    1. Lesson: Course Organization 00:32
    2. Introduction 00:22
    3. Welcome to the Course! 00:33
    4. Why Are You Here? 00:47
    5. Using Bloom's Taxonomy 01:10
    6. What Do You Expect? 00:37
    7. Housekeeping Online 01:03
    8. Lesson: Course Conventions & Agenda 00:08
    9. Conventions Used 00:54
    10. Quizzes & Exercises 00:44
    11. ITIL Qualification Scheme 00:47
    12. ITIL Capability Exam 01:23
    13. Chapter 01 Review 00:23

  • Chapter 02 - Service Offerings & Agreements

    Video Name Time
    1. Introduction 00:24
    2. Lesson: Introduction to Service Offerings & Agreements 00:47
    3. Introduction 01:27
    4. Objective 02:04
    5. Scope 00:51
    6. Value to the Business 01:08
    7. Concepts 01:39
    8. Lesson: Service Offerings & Agreements Principles 00:27
    9. SOA Context 03:23
    10. Service Portfolio 02:31
    11. Service Pipeline 01:40
    12. Service Catalog 01:55
    13. SOA & Design Coordination Overview 01:26
    14. SD & SLM 01:43
    15. SOA & Value 00:15
    16. Value of a Service 01:22
    17. Creating Service Value 00:55
    18. Perception of Value 01:45
    19. Framing Service Value 01:45
    20. Supplier Management 01:23
    21. Lesson: Service Offerings & Agreements Context 00:28
    22. Relationships 01:22
    23. Information 01:13
    24. Metrics & Measures 00:33
    25. Challenges 01:38
    26. SOA Processes 02:37
    27. Lesson: Service Offerings & Agreements Summary 00:12
    28. SOA Summary 01:43
    29. Checkpoint 00:10
    30. Chapter 02 Review 01:42

  • Chapter 03 - SOA Processes

    Video Name Time
    1. Introduction 00:20
    2. Lesson: Service Portfolio Management 00:27
    3. Introduction 01:02
    4. Purpose, Goals & Objectives 01:25
    5. Scope 01:21
    6. Value to the Business 00:34
    7. Concepts 02:50
    8. Service Portfolio 01:55
    9. Service Portfolio & CMS 01:40
    10. Other Portfolios 01:06
    11. Designing the Service Portfolio 02:22
    12. Service Portfolio Methods 00:16
    13. SPM Initiation 00:42
    14. Define 02:26
    15. Option Space Tool 02:30
    16. Analyze 00:57
    17. Approve 00:58
    18. Charter 01:03
    19. Retiring Services 01:09
    20. Triggers, Inputs & Outputs 01:15
    21. Relationships 02:13
    22. Information 01:04
    23. Critical Success Factors 02:45
    24. Challenges & Risks 02:37
    25. Summary 01:26
    26. Lesson: Service Catalog Management 00:32
    27. Introduction 01:28
    28. Purpose, Goals & Objectives 00:43
    29. Scope 00:56
    30. Value to the Business 01:07
    31. Concepts 02:14
    32. Service Catalog Views 02:33
    33. Activities 00:50
    34. Agree & Document Service Definition 01:19
    35. Interace with Service Portfolio Management 01:14
    36. Produce & Maintain Service Catalog 01:09
    37. Interfacing 00:53
    38. Service Catalog Example 01:39
    39. Triggers, Inputs & Outputs 01:08
    40. Relationships 01:36
    41. Information 01:14
    42. Critical Success Factors 01:38
    43. Challenges & Risks 03:18
    44. Summary 00:48
    45. Lesson: Service Level Management 00:27
    46. Introduction 01:22
    47. Purpose, Goals & Objectives 01:29
    48. Scope 01:48
    49. Value to the Business 01:02
    50. Concepts 01:48
    51. Activities of Service Level Management 00:56
    52. Activities of Service Level Management Process 03:35
    53. SLA Frameworks 01:42
    54. SLRs & SLAs 03:14
    55. Improving Customer Satisfaction 01:00
    56. Managing Underpinning Agreements 00:54
    57. Service Reporting 01:06
    58. Service Improvement Plan (SIP) 01:24
    59. Service Reviews 01:09
    60. Managing & Revising SLAs & UCs 00:39
    61. Contacts & Relationships 01:34
    62. Feedback 00:34
    63. SLA Components 01:20
    64. OLA Components 01:17
    65. Triggers, Inputs & Outputs 01:46
    66. Service Level Management Relationships 02:38
    67. Information 00:32
    68. Critical Success Factors 01:18
    69. Challenges & Risks 02:39
    70. Service Level Management Summary 01:18
    71. Lesson: Demand Management 00:30
    72. Introduction 01:06
    73. Purpose, Goals & Objectives 02:35
    74. Scope 02:02
    75. Value to the Business 02:20
    76. Concepts 01:07
    77. Activity-Based Demand Management 01:20
    78. Business Activity-Patterns 01:41
    79. Patterns of Business Activity 01:37
    80. User Profile 01:26
    81. Matching UP to PBA 02:44
    82. Demand Modeling 01:59
    83. Managing Demand 01:29
    84. Service Packages 02:27
    85. Triggers, Inputs & Outputs 01:44
    86. Relationships 02:00
    87. Information 01:26
    88. Critical Success Factors 02:46
    89. Challenges & Risks 01:48
    90. Summary 02:11
    91. Lesson: Supplier Management 00:44
    92. Introduction 00:48
    93. Purpose, Goals & Objectives 01:46
    94. Scope 01:12
    95. Value to the Business 01:17
    96. Concepts 01:23
    97. Activities 00:31
    98. Evaluate New Suppliers & Contracts 01:22
    99. Supplier Evaluation 01:14
    100. Contract Evaluation 01:19
    101. Categorize Suppliers & Maintain SCMIS 00:58
    102. Supplier Categorization Matrix 02:06
    103. Establish New Suppliers & Contracts 01:08
    104. Manage Supplier & Contract Performance 01:02
    105. Renew/Terminate Contracts 01:57
    106. Triggers, Inputs & Outputs 01:39
    107. Relationships 01:41
    108. Information 00:56
    109. CSFs 01:54
    110. Challenges & Risks 02:46
    111. Supplier Management Summary 00:59
    112. Lesson: Financial Management 00:25
    113. Introduction 00:49
    114. Purpose, Goals & Objectives 01:52
    115. Scope 01:01
    116. Value to the Business 00:51
    117. Concepts 03:42
    118. Financial Management Activities Overview 03:41
    119. Process Activities 00:50
    120. Accounting 01:59
    121. Accounting Activities 01:24
    122. Cost Models 01:20
    123. Cost Centers & Cost Units 01:07
    124. Cost Types & Elements 01:35
    125. Cost Allocation 02:28
    126. Chart of Accounts 00:44
    127. Analysis & Reporting 01:34
    128. Action Plans 01:10
    129. Budgeting 00:57
    130. Budgeting Activities 00:34
    131. Charging Activity 01:42
    132. Charging Policies 02:54
    133. Chargeable Items 00:50
    134. Pricing 02:12
    135. Billing 00:48
    136. Financial Management Cycles 00:49
    137. Return on Investment 01:51
    138. Triggers, Inputs & Outputs 01:50
    139. Relationships 01:14
    140. Information 01:06
    141. Critical Success Factors 01:55
    142. Challenges & Risks 02:51
    143. Summary 01:07
    144. Lesson: Business Relationship Management 00:39
    145. Introduction 00:52
    146. Purpose Goals & Objectives 02:08
    147. Scope 01:42
    148. Business Value 01:33
    149. Policies, Principles & Concepts 02:05
    150. Process Initiation 00:11
    151. Customer 00:32
    152. Service Provider 01:04
    153. Triggers, Inputs & Outputs 01:52
    154. Relationships 00:20
    155. BRM the Lifecycle & Tools 01:41
    156. Service Strategy 00:51
    157. Service Design 00:32
    158. Service Transition 00:42
    159. Service Operation 00:40
    160. Continual Service Improvement 00:46
    161. Critical Success Factors 02:31
    162. Challenges & Risks 02:40
    163. Business Relationship Management Summary 01:10
    164. Lesson: SOA Processes Summary 00:09
    165. Service Operation Process Summary 02:31
    166. Checkpoint 00:08
    167. Chapter 03 Review 01:49

  • Chapter 04 - Organizing, Technology & Implementation

    Video Name Time
    1. Introduction 00:37
    2. Lesson: Organizing for SOA 00:27
    3. Who Does What to Whom? 00:39
    4. The RACI Model 02:30
    5. Functional Roles Analysis 01:28
    6. Activity Analysis 01:50
    7. Generic Roles & Responsibilities 00:22
    8. Service Owner 00:53
    9. Process Owner 01:16
    10. Process Manager 00:52
    11. Process Practitioner 00:47
    12. SOA Roles & Responsibilities 00:20
    13. Service Portfolio Management 01:06
    14. Service Catalog Management 00:41
    15. Service Level Management 01:01
    16. Demand Management 00:53
    17. Supplier Management 01:13
    18. Financial Management 00:56
    19. Business Relationship Management 01:01
    20. Lesson: SOA Technology & Implementation 00:24
    21. Technology & Implementation Considerations 00:50
    22. Service Design – Technology & Design 01:08
    23. Service Operation – Technology Considerations 01:49
    24. Technology Implementation 00:22
    25. Planning & Implementing Technology 00:54
    26. Designing Technology Architectures 02:06
    27. Implementation Considerations 01:08
    28. Implementation Challenges, CSFs & Risks 01:08
    29. Challenges 03:02
    30. Risks 02:16
    31. CSFs 01:37
    32. Lesson: Organizing, Technology & Implementation Summary 00:15
    33. Summary 01:16
    34. Checkpoint 00:10
    35. Chapter 04 Review 00:54

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