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350-801: Implementing Cisco Collaboration Core Technologies (CLCOR) Training

The 350-801: Implementing Cisco Collaboration Core Technologies (CLCOR) certification is a crucial step for IT professionals looking to advance their careers in Cisco Collaboration solutions. This training equips you with the knowledge and practical skills required to implement, configure, and troubleshoot Cisco’s collaboration technologies effectively.

Course Overview

The 350-801: Implementing Cisco Collaboration Core Technologies (CLCOR) course is designed to provide IT professionals with comprehensive knowledge and practical skills required to implement and manage Cisco collaboration solutions. In modern business environments, effective communication is critical, and organizations rely heavily on voice, video, messaging, and conferencing technologies to ensure productivity, collaboration, and efficient information sharing. This course focuses on providing learners with the technical expertise required to deploy, configure, and troubleshoot Cisco Unified Communications solutions in enterprise environments.

Participants will gain an understanding of how Cisco Unified Communications Manager (CUCM) functions as the central call control platform for IP telephony, how Cisco Jabber enables unified messaging and presence, and how Webex and TelePresence solutions facilitate video conferencing and collaboration. The course also emphasizes practical hands-on experience, allowing participants to configure endpoints, apply dial plans, manage QoS policies, and implement redundancy and high availability features in simulated enterprise scenarios.

By the end of the course, participants will possess the skills necessary to support complex collaboration infrastructures and prepare for the 350-801 CLCOR certification exam. This knowledge empowers IT professionals to design scalable, secure, and reliable communication systems that integrate seamlessly with network and application infrastructures.

What You Will Learn from This Course

• Understanding Cisco collaboration architecture and deployment models
  
  

• Implementing Cisco Unified Communications Manager for call control and endpoint management
  
  

• Configuring IP telephony, including SIP, H.323, and SCCP protocols
  
  

• Integrating Cisco Jabber, Webex, and telepresence solutions for messaging and video conferencing
  
  

• Implementing redundancy and high availability for collaboration systems
  
  

• Designing and applying quality of service policies to optimize voice and video performance
  
  

• Securing collaboration infrastructure with encryption, authentication, and access controls
  
  

• Troubleshooting call control, endpoint registration, and application integration issues
  
  

• Managing voicemail, unified messaging, and presence services
  
  

• Monitoring collaboration performance using Cisco monitoring and reporting tools

These topics provide participants with both foundational and advanced knowledge to manage enterprise collaboration environments effectively. They cover the full spectrum of Cisco collaboration technologies, ensuring participants develop the skills needed to deploy end-to-end communication solutions.

Learning Objectives

Upon completing this course, participants will be able to:

• Design and implement a scalable Cisco collaboration architecture suitable for enterprise environments
  
  

• Deploy and configure Cisco Unified Communications Manager for voice and video call control
  
  

• Integrate collaboration applications such as Cisco Jabber, Webex, and telepresence endpoints
  
  

• Configure dial plans, device pools, regions, and partitions for efficient call routing
  
  

• Apply quality of service policies to prioritize voice and video traffic over the network
  
  

• Implement redundancy and failover mechanisms to ensure high availability of collaboration services
  
  

• Secure communication infrastructure by configuring encryption, authentication, and firewall rules
  
  

• Troubleshoot common issues in IP telephony, video conferencing, and messaging systems
  
  

• Monitor and maintain collaboration systems for performance optimization and reliability
  
  

• Prepare for the 350-801 CLCOR certification exam with a combination of theoretical knowledge and hands-on practice
  
  

By achieving these objectives, participants will gain the confidence and competence to manage collaboration infrastructures in real-world enterprise networks.

Requirements

Participants should have a foundational understanding of networking concepts, including TCP/IP, routing, switching, and VLAN configuration. Familiarity with Cisco networking devices is recommended, as collaboration technologies often rely on the underlying network to deliver high-quality voice and video services. A basic understanding of IP telephony, voice signaling protocols, and network troubleshooting is beneficial for comprehending the operation of collaboration systems.

Hands-on experience with Cisco Unified Communications Manager, endpoints, and collaboration applications is highly recommended. Participants should be comfortable navigating the Cisco interface, configuring devices, and interpreting system logs and performance metrics. Analytical skills and problem-solving abilities are also essential, as learners will need to troubleshoot common issues, optimize network performance, and maintain high availability in enterprise environments.

Course Description

The 350-801 CLCOR course is a comprehensive program that provides participants with the knowledge and skills required to implement Cisco collaboration solutions effectively. It covers essential topics such as IP telephony, video conferencing, messaging, presence, and collaboration applications. The course is designed for IT professionals who are responsible for deploying and managing collaboration infrastructures, integrating endpoints, configuring call control, and ensuring high availability and security.

Throughout the course, participants explore the architecture and deployment models of Cisco Unified Communications Manager, understand the configuration of endpoints and devices, and learn to implement dial plans, QoS policies, and redundancy strategies. They also gain hands-on experience with Cisco Jabber, Webex, and telepresence endpoints, enabling them to configure messaging and video conferencing solutions effectively.

The course emphasizes practical skills through lab exercises, scenario-based simulations, and problem-solving activities. These experiences prepare participants for real-world deployment challenges, enabling them to analyze issues, implement solutions, and optimize performance. By aligning the curriculum with the 350-801 CLCOR exam objectives, the course ensures that participants are ready to demonstrate their expertise and achieve certification.

Target Audience

The course is intended for IT professionals responsible for deploying, managing, and supporting Cisco collaboration solutions. The target audience includes network engineers, systems administrators, collaboration specialists, IT managers, and other professionals seeking to enhance their knowledge of enterprise communication technologies. It is also suitable for individuals pursuing the 350-801 CLCOR certification as a step toward advanced Cisco collaboration credentials.

Participants typically work in roles that involve planning, designing, and implementing collaboration infrastructures, integrating endpoints and applications, and ensuring high availability and performance of communication services. They may also be responsible for troubleshooting issues, maintaining security, and monitoring system performance to meet organizational requirements. The course is designed to equip participants with the practical skills needed to succeed in these roles.

Prerequisites

To fully benefit from the course, participants should have prior experience with networking fundamentals, including TCP/IP, routing, and switching. Knowledge of VLAN configuration, network segmentation, and basic troubleshooting is recommended. Familiarity with IP telephony concepts, call signaling protocols, and voice network design will enhance the learning experience.

Previous exposure to Cisco Unified Communications Manager, collaboration endpoints, and messaging applications is advantageous. Participants should be comfortable with configuring and managing Cisco devices, interpreting system logs, and monitoring network performance. Hands-on lab experience is encouraged to reinforce theoretical concepts, enabling participants to apply knowledge effectively in real-world scenarios.

Course Modules/Sections

The course is structured into multiple modules, each focusing on a specific aspect of Cisco collaboration technologies. These modules are designed to provide a comprehensive understanding of enterprise communication systems, starting with foundational concepts and progressing to more advanced topics.

Collaboration Architecture and Design introduces participants to network integration, high availability, and scalability considerations. This module covers deployment models, cluster configurations, and redundancy strategies to ensure reliable and efficient communication systems. Cisco Unified Communications Manager Deployment focuses on installation, configuration, and endpoint management, enabling participants to understand how CUCM supports voice and video call control.

IP Telephony and Call Control addresses signaling protocols, dial plan configuration, device pools, and call routing. Participants learn to configure SIP, H.323, and SCCP endpoints and manage call flows effectively. Collaboration Applications covers Cisco Jabber, Webex, telepresence, and unified messaging integration, teaching participants how to enable real-time communication and presence services.

Video and Telepresence Integration explores video endpoint deployment, codec selection, bandwidth optimization, and troubleshooting. Quality of Service and Network Optimization teaches QoS policies, traffic prioritization, and performance monitoring to ensure high-quality voice and video communications. Security and Compliance focuses on encryption, authentication, firewall configuration, and access controls to protect communication infrastructure. Troubleshooting and Maintenance provides practical exercises for diagnosing and resolving common issues in IP telephony, video conferencing, and messaging systems.

Key Topics Covered

Key topics in the course include Cisco Unified Communications Manager architecture, deployment options, and system configuration. Participants learn endpoint management, registration, and feature configuration, ensuring that users can reliably access voice and video services. IP telephony protocols, call signaling, and dial plan implementation are emphasized to support efficient and predictable call routing.

Integration of collaboration applications, including messaging, presence, and conferencing tools, is a central focus. Participants gain knowledge of video endpoint deployment, codec selection, and bandwidth management to optimize conferencing experiences. Redundancy and high availability strategies are covered to ensure continuity of service, while QoS implementation teaches participants how to prioritize voice and video traffic on the network. Security measures, troubleshooting, and monitoring are also key components of the curriculum, ensuring participants are prepared to manage complex enterprise collaboration systems.

Teaching Methodology

The course utilizes a blended teaching methodology that combines instructor-led lectures, hands-on lab exercises, interactive discussions, and real-world scenario simulations. Participants receive detailed explanations of theoretical concepts, followed by practical demonstrations that show how to implement and troubleshoot collaboration technologies. Labs provide an environment for learners to configure Cisco Unified Communications Manager, endpoints, and collaboration applications, reinforcing their understanding of course material.

Scenario-based exercises allow participants to apply their knowledge to solve real-world problems, such as optimizing call quality, troubleshooting registration failures, or configuring complex dial plans. The course emphasizes active learning, encouraging participants to experiment with configurations, analyze outcomes, and refine their solutions. This approach ensures that learners gain both technical knowledge and practical skills that can be applied in enterprise environments.

Assessment & Evaluation

Assessment and evaluation are integral parts of the course to measure participants’ knowledge, technical skills, and problem-solving abilities. Methods include quizzes, hands-on lab exercises, scenario-based assignments, and troubleshooting simulations. Participants receive continuous feedback from instructors, allowing them to identify areas for improvement and reinforce their understanding.

Lab exercises are evaluated based on accuracy, adherence to best practices, and the ability to implement solutions effectively. Scenario-based assessments test participants’ ability to analyze problems, develop solutions, and resolve issues in collaboration infrastructure. This evaluation process ensures that learners are ready to handle real-world deployment challenges and prepares them for the 350-801 CLCOR certification exam.

Benefits of the Course

Enrolling in the 350-801 CLCOR course offers significant benefits for IT professionals seeking to expand their expertise in Cisco collaboration technologies. One of the primary advantages is acquiring a deep understanding of enterprise-grade communication systems, including Cisco Unified Communications Manager, Cisco Jabber, Webex, and telepresence solutions. By mastering these platforms, participants gain the skills necessary to design, deploy, and maintain high-performance collaboration infrastructures that support voice, video, and messaging services across the organization.

The course provides hands-on experience with real-world configurations and troubleshooting scenarios, which enhances technical competence and confidence. Participants learn how to manage IP telephony endpoints, configure dial plans, integrate collaboration applications, implement redundancy, and optimize quality of service for both voice and video traffic. This practical exposure prepares learners to address challenges in large-scale deployments and ensures that collaboration solutions operate efficiently and reliably.

Another key benefit of the course is preparation for the 350-801 CLCOR certification exam. Achieving this certification validates an individual’s expertise in Cisco collaboration technologies and demonstrates the ability to implement secure, scalable, and resilient communication solutions. Certified professionals are highly sought after by organizations that rely on unified communications to drive productivity and facilitate seamless internal and external communications.

The course also strengthens problem-solving and troubleshooting skills, equipping participants to handle network performance issues, call control errors, and application integration challenges. With a comprehensive understanding of collaboration architecture, protocols, and endpoint management, participants can optimize system performance, monitor network health, and maintain high availability. This combination of theoretical knowledge and practical experience makes course participants valuable assets to any organization, providing measurable improvements in collaboration efficiency and user satisfaction.

Additionally, the course supports professional growth by enhancing technical credibility and increasing opportunities for career advancement. Participants who complete the training are better positioned to take on roles such as collaboration engineers, network administrators, systems integrators, and IT managers. The knowledge gained also forms a foundation for pursuing advanced Cisco collaboration certifications and specialized roles in unified communications and video conferencing management. Overall, the 350-801 CLCOR course offers a comprehensive learning experience that equips IT professionals with the expertise, confidence, and certification needed to excel in modern collaboration environments.

Course Duration

The duration of the 350-801 CLCOR course can vary depending on the learning format chosen by participants. Instructor-led training typically spans several days, with intensive sessions covering core topics such as Cisco Unified Communications Manager deployment, IP telephony, collaboration applications, video integration, quality of service, and security. Each module is designed to combine theoretical instruction with hands-on exercises, allowing participants to apply what they learn in practical lab environments.

Self-paced online courses provide flexibility for learners who need to balance professional responsibilities with training. These programs allow participants to progress through course modules at their own pace, reviewing video lectures, lab exercises, and interactive materials as needed. Although self-paced learning may extend the overall time required to complete the course, it offers the advantage of revisiting complex topics and practicing configurations until participants gain confidence in their skills.

Hands-on lab exercises are a critical component of the course, and their duration can influence the overall timeframe. Participants typically spend significant time configuring endpoints, managing dial plans, implementing QoS policies, and troubleshooting collaboration systems. The amount of practice time required varies based on individual experience and familiarity with Cisco collaboration technologies. Participants are encouraged to dedicate sufficient time to these labs, as practical experience reinforces theoretical knowledge and builds the competence necessary for real-world deployments.

Overall, participants can expect the course to require multiple days of structured learning combined with extensive hands-on practice. Completing the full curriculum equips learners with the expertise and confidence needed to implement and maintain Cisco collaboration solutions effectively, while also preparing them for the 350-801 CLCOR certification exam. The course duration, whether instructor-led or self-paced, ensures a comprehensive learning experience that balances theory, practice, and application in enterprise collaboration environments.

Tools & Resources Required

To maximize the benefits of the 350-801 CLCOR course, participants need access to specific tools and resources that support hands-on learning and practical application. The primary tool is Cisco Unified Communications Manager, which serves as the central call control platform for IP telephony deployments. Access to CUCM in a lab environment allows participants to configure endpoints, implement dial plans, manage device pools and regions, and practice troubleshooting common issues.

Collaboration endpoints, including IP phones, video phones, Cisco Jabber clients, and telepresence devices, are essential for completing lab exercises. These endpoints allow participants to configure call features, test voice and video traffic, and verify integration with collaboration applications. Understanding endpoint management is crucial for ensuring a consistent user experience and maintaining high-quality communications across the organization.

Cisco Webex is another critical resource for the course, providing cloud-based video conferencing and collaboration capabilities. Participants gain experience in configuring meetings, managing licenses, integrating Webex with CUCM, and troubleshooting video conferencing issues. Hands-on practice with Webex ensures that participants can deploy and maintain video collaboration solutions in enterprise environments.

Network simulation tools are also beneficial for practicing quality of service, network optimization, and troubleshooting scenarios. Simulated lab environments allow participants to implement QoS policies, monitor traffic, and analyze performance metrics without affecting live systems. Access to monitoring and reporting tools, such as Cisco Prime Collaboration and RTMT, enables learners to evaluate system performance, identify potential issues, and develop solutions.

Additional resources include course materials, such as study guides, lab manuals, video tutorials, and online knowledge bases. These resources provide detailed explanations, configuration examples, and troubleshooting steps that reinforce learning and prepare participants for the 350-801 CLCOR certification exam. By combining access to lab environments, endpoints, collaboration applications, network simulation tools, and study resources, participants can achieve a well-rounded, practical understanding of Cisco collaboration technologies.

Career Opportunities

Completing the 350-801 CLCOR course opens a wide range of career opportunities for IT professionals seeking to specialize in Cisco collaboration technologies. One of the most immediate career paths is that of a collaboration engineer, responsible for designing, deploying, and maintaining voice and video communication systems. Collaboration engineers work closely with network and IT teams to implement IP telephony, video conferencing, messaging, and presence services across enterprise environments.

Network administrators can also benefit from this training, as managing collaboration solutions often intersects with broader network responsibilities. Professionals gain expertise in configuring endpoints, implementing dial plans, optimizing QoS, and troubleshooting performance issues, enhancing their ability to maintain a reliable and secure network infrastructure. Systems integrators benefit as well, using their knowledge of CUCM, collaboration applications, and video endpoints to integrate diverse communication technologies into cohesive solutions that meet organizational needs.

Advanced career opportunities include roles such as collaboration architect, responsible for designing enterprise-wide communication solutions that are scalable, secure, and highly available. IT managers overseeing unified communications projects benefit from an understanding of collaboration technologies, enabling them to make informed decisions, manage resources effectively, and ensure that communication systems align with business objectives.

Certification obtained through the 350-801 CLCOR course also enhances professional credibility and marketability. Employers recognize certified professionals as possessing verified expertise in implementing and managing Cisco collaboration solutions. This recognition can lead to higher-level positions, increased responsibilities, and greater compensation opportunities. The knowledge and skills gained through the course are highly transferable, allowing professionals to work across industries such as finance, healthcare, education, government, and technology, where reliable and secure collaboration systems are essential for business operations.

Overall, the course provides a solid foundation for a career in unified communications, IP telephony, video conferencing, and collaboration infrastructure management. It empowers participants to take on technical, integrative, and leadership roles within IT and networking teams, while also preparing them for advanced certifications and specialized career paths in Cisco collaboration technologies.

Enroll Today

Enrolling in the 350-801 CLCOR course allows participants to gain expertise in Cisco collaboration technologies and advance their careers in IT and networking. The course provides a structured curriculum that balances theoretical instruction with practical, hands-on exercises. Participants gain experience in deploying Cisco Unified Communications Manager, configuring endpoints, integrating collaboration applications, implementing quality of service, and securing communication infrastructure.

The comprehensive training prepares learners for real-world deployment scenarios, enabling them to troubleshoot call control, video conferencing, and messaging issues with confidence. By completing the course, participants develop a strong foundation in collaboration architecture, IP telephony protocols, application integration, and network optimization. This knowledge is directly applicable to enterprise environments and aligns with the requirements of the 350-801 CLCOR certification exam.

Participants have access to lab environments, simulation tools, collaboration endpoints, and study resources that reinforce learning and provide practical experience. The course also encourages problem-solving, critical thinking, and hands-on application, ensuring that participants are well-prepared to manage complex collaboration systems. With these skills, IT professionals can design, deploy, and maintain reliable, high-performance communication solutions that support organizational productivity and efficiency.

By enrolling today, professionals invest in their career development, acquire in-demand technical skills, and position themselves for certification and advancement opportunities in Cisco collaboration technologies. The course is suitable for network engineers, systems administrators, collaboration specialists, IT managers, and anyone seeking to expand their expertise in enterprise communication systems. Participants gain the confidence, competence, and credentials needed to succeed in modern collaboration environments and take on advanced roles within IT teams.

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