CompTIA A+ 220-1102 Certification Core 2 Exam Dumps and Practice Test Questions Set 12 Q166-180
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Question 166
A user reports that their Windows system frequently displays “Blue Screen of Death” (BSOD) errors. Which of the following should a technician check first?
A) Device drivers, recent hardware changes, and system updates
B) Desktop wallpaper settings
C) Screen resolution
D) Taskbar auto-hide
Answer: A) Device drivers, recent hardware changes, and system updates
Explanation:
Blue Screen of Death (BSOD) errors are usually caused by critical system failures, often resulting from faulty device drivers, recent hardware changes, or missing or incompatible system updates. Checking device drivers first allows the technician to verify that all drivers are up-to-date and compatible with the installed version of Windows. Outdated, corrupted, or incompatible drivers can cause memory conflicts, kernel crashes, or system instability, leading to BSODs. Device Manager or third-party driver update utilities can be used to verify driver integrity and update them as necessary. Ensuring driver reliability minimizes the risk of system crashes and improves overall stability.
Recent hardware changes are equally important to investigate. Installing new memory modules, graphics cards, storage devices, or peripherals can introduce compatibility issues or expose defective components. Hardware that is not properly seated, lacks driver support, or conflicts with existing devices can trigger BSOD errors. Testing or temporarily removing recently added hardware helps isolate the source of the crashes. Identifying and resolving hardware issues ensures that the system can operate without unexpected shutdowns.
System updates are another critical factor. Windows updates often include essential security patches, bug fixes, and driver updates that maintain system stability. Failing to install updates may leave the system vulnerable to errors that trigger BSODs. Verifying that the system is fully updated, including cumulative and optional updates, ensures compatibility with both software and hardware components. Applying updates resolves known issues and improves overall system performance.
Other contributing factors include malware, corrupted system files, overheating, or power supply issues. While these may exacerbate BSODs, checking device drivers, recent hardware changes, and system updates addresses the primary causes. Desktop wallpaper, screen resolution, and taskbar auto-hide do not affect system stability and are cosmetic.
Checking device drivers, recent hardware changes, and system updates first is correct because these factors directly impact system reliability. By verifying driver integrity, isolating potential hardware conflicts, and ensuring updates are applied, the technician can efficiently reduce the risk of BSODs. This evidence-based approach isolates the root cause, prevents unnecessary interventions, and maintains system stability. Proper management of drivers, hardware, and updates enhances performance, minimizes downtime, and provides a sustainable solution for critical system errors. Ensuring these elements are correctly configured prevents recurring crashes, supports reliable computing, and maintains an optimal environment for both applications and users. Addressing these factors proactively allows the system to operate consistently, improving productivity and reducing potential data loss associated with unexpected shutdowns.
Question 167
A user reports that their Windows system frequently cannot access shared printers on the network. Which of the following should a technician check first?
A) Printer sharing settings, network connectivity, and user permissions
B) Desktop wallpaper settings
C) Screen resolution
D) Taskbar auto-hide
Answer: A) Printer sharing settings, network connectivity, and user permissions
Explanation:
Inability to access shared printers is often caused by misconfigured printer sharing settings, network connectivity issues, or improper user permissions. Checking printer sharing settings first allows the technician to verify that the printer is correctly shared on the network. If sharing is disabled or configured incorrectly, other systems cannot access the printer. Ensuring that the sharing option is enabled and the printer is assigned a valid network path resolves many connectivity issues.
Network connectivity is equally critical because both the client system and the printer-hosting system must be on the same network or properly routed to communicate. Issues such as disconnected cables, misconfigured IP addresses, or disabled adapters can prevent access. Using ping or network diagnostic tools helps confirm that both systems can communicate successfully. Proper network configuration ensures that shared printers are discoverable and usable.
User permissions are another essential factor. Even if the printer is shared and the network is functional, the user account must have the correct rights to print. Permissions can be set at the printer level or controlled by group policy. Reviewing and adjusting permissions ensures that the user can send print jobs without errors or access denials.
Other contributing factors may include firewall restrictions, outdated drivers, or corrupted print spooler services. While these may affect access, verifying printer sharing settings, network connectivity, and user permissions addresses the most direct causes. Desktop wallpaper, screen resolution, and taskbar auto-hide are cosmetic and do not influence printer sharing.
Checking printer sharing settings, network connectivity, and user permissions first is correct because these elements directly determine access to shared printers. By verifying configuration, confirming network communication, and ensuring proper permissions, the technician can efficiently resolve printer access issues. This evidence-based approach addresses the root cause, avoids unnecessary changes, and restores reliable printing functionality. Proper management of sharing, connectivity, and permissions enhances productivity, ensures consistent printer availability, and provides a sustainable solution for network printing problems. Addressing these factors prevents recurring errors, supports secure and efficient printing, and maintains a reliable workflow for users. Ensuring proper configuration allows seamless access, reduces troubleshooting time, and maintains optimal network printer operation.
Question 168
A user reports that their Windows system frequently loses saved Wi-Fi credentials and requires re-entering passwords. Which of the following should a technician check first?
A) Wireless adapter settings, profile configuration, and network driver updates
B) Desktop wallpaper settings
C) Screen resolution
D) Taskbar auto-hide
Answer: A) Wireless adapter settings, profile configuration, and network driver updates
Explanation:
Frequent loss of saved Wi-Fi credentials is commonly caused by wireless adapter settings, misconfigured network profiles, or outdated network drivers. Checking wireless adapter settings first allows the technician to confirm that the adapter is properly configured to save credentials. Some adapters may have power-saving modes that disable or forget saved networks to conserve energy. Ensuring that these settings are optimized prevents repeated credential loss.
Network profile configuration is equally important because Windows stores Wi-Fi credentials in profiles that must be configured correctly. Corrupted or mismanaged profiles can result in the system forgetting passwords. Reviewing, repairing, or recreating the network profile ensures that credentials are retained and the system reconnects automatically. Proper profile management resolves repeated authentication issues and improves connectivity reliability.
Network driver updates are another critical factor. Outdated or faulty drivers can cause unstable wireless behavior, including the inability to retain saved credentials. Verifying that the wireless driver is up-to-date and compatible with the operating system ensures stable performance. Reinstalling or updating drivers prevents recurring disconnections and credential loss.
Other contributing factors include malware, conflicting security software, or group policy restrictions. While these may exacerbate the issue, checking wireless adapter settings, network profiles, and driver addresses the most common root causes. Desktop wallpaper, screen resolution, and taskbar auto-hide are cosmetic and do not affect wireless behavior.
Checking wireless adapter settings, network profile configuration, and network driver updates first is correct because these factors directly influence the retention of Wi-Fi credentials. By ensuring the adapter is properly configured, profiles are valid, and drivers are current, the technician can efficiently resolve credential loss issues. This evidence-based approach isolates the root cause, avoids unnecessary interventions, and restores reliable wireless connectivity. Proper management enhances productivity, reduces user frustration, and provides a sustainable solution for Wi-Fi reliability. Addressing these factors prevents recurring authentication problems, maintains consistent network access, and supports uninterrupted workflow. Ensuring these elements are correctly configured allows the system to reconnect automatically, maintain secure wireless communication, and promote a stable and efficient computing environment.
Question 169
A user reports that their Windows system frequently experiences application crashes when running multiple programs simultaneously. Which of the following should a technician check first?
A) System memory, virtual memory settings, and application compatibility
B) Desktop wallpaper settings
C) Screen resolution
D) Taskbar auto-hide
Answer: A) System memory, virtual memory settings, and application compatibility
Explanation:
Frequent application crashes when running multiple programs are typically caused by insufficient system memory, improperly configured virtual memory, or application compatibility issues. Checking system memory first allows the technician to verify that there is enough physical RAM to handle multiple applications concurrently. When memory is insufficient, the system may struggle to allocate resources, causing applications to crash or become unresponsive. Monitoring memory usage via Task Manager helps identify bottlenecks, and upgrading RAM may resolve frequent crashes. Ensuring adequate system memory is fundamental to maintaining stable multitasking performance.
Virtual memory settings are equally important because Windows uses virtual memory as an extension of physical RAM. If virtual memory is too small, disabled, or misconfigured, the system cannot compensate for high memory demand, leading to crashes. Checking the page file size and adjusting it to recommended values allows the operating system to manage memory effectively. Proper virtual memory configuration supports multiple applications running simultaneously without errors.
Application compatibility is another critical factor. Older or poorly optimized applications may not handle modern operating system features efficiently, particularly when multiple programs are running. Compatibility issues can result in memory leaks, conflicts, or unhandled exceptions. Running applications in compatibility mode, applying updates or patches, and reviewing software requirements ensure proper operation. Addressing compatibility prevents crashes and supports stable multitasking.
Other contributing factors include malware, corrupted system files, or outdated device drivers. While these may exacerbate crashes, checking system memory, virtual memory, and application compatibility addresses the most direct causes. Desktop wallpaper, screen resolution, and taskbar auto-hide are cosmetic and do not impact application stability.
Checking system memory, virtual memory, and application compatibility first is correct because these factors directly determine the system’s ability to run multiple programs concurrently. By verifying available RAM, configuring virtual memory appropriately, and ensuring applications are compatible with the operating system, the technician can efficiently resolve crashes. This evidence-based approach isolates the root cause, prevents unnecessary interventions, and restores productivity. Proper management enhances system stability, prevents data loss, and provides a sustainable solution for multitasking issues. Addressing these elements ensures consistent application performance, reduces interruptions, and maintains a reliable computing environment. By optimizing memory resources and ensuring software compatibility, users experience smoother multitasking, improved responsiveness, and fewer crashes, supporting ongoing productivity and operational efficiency.
Question 170
A user reports that their Windows system frequently cannot play audio from speakers or headphones. Which of the following should a technician check first?
A) Audio driver installation, playback device settings, and hardware connections
B) Desktop wallpaper settings
C) Screen resolution
D) Taskbar auto-hide
Answer: A) Audio driver installation, playback device settings, and hardware connections
Explanation:
Inability to play audio is commonly caused by missing or corrupted audio drivers, incorrect playback device settings, or hardware connection issues. Checking the audio driver installation first allows the technician to confirm that the system has the correct drivers installed and functioning. Outdated, missing, or incompatible drivers can prevent the operating system from recognizing audio hardware or processing sound correctly. Updating, reinstalling, or repairing drivers ensures proper system functionality. Proper driver installation is critical for enabling sound output and preventing audio errors.
Playback device settings are equally important because Windows supports multiple output devices, such as speakers, headphones, and HDMI audio. Incorrectly selected playback devices can cause no sound, even if the hardware is functional. Reviewing settings in Sound Control Panel or Windows Settings allows the technician to select the correct default device, adjust volume levels, and verify audio output. Correct configuration ensures that audio is directed to the intended device.
Hardware connections are another key factor. Loose cables, disconnected headphones, or faulty ports can prevent sound from reaching the user. Ensuring that speakers or headphones are securely connected and powered on addresses many common audio issues. Testing the system with alternative hardware helps isolate potential hardware faults.
Other contributing factors may include malware, software conflicts, or disabled services like Windows Audio. While these can impact audio playback, checking audio drivers, playback device settings, and hardware connections addresses the most direct causes. Desktop wallpaper, screen resolution, and taskbar auto-hide do not affect audio functionality.
Checking audio driver installation, playback device settings, and hardware connections first is correct because these factors directly determine whether audio can be played through the system. By verifying driver integrity, configuring playback devices, and ensuring hardware is connected correctly, the technician can efficiently resolve audio problems. This evidence-based approach isolates the root cause, avoids unnecessary interventions, and restores reliable sound output. Proper management enhances user experience, supports multimedia functionality, and provides a sustainable solution for audio issues. Addressing these elements prevents recurring problems, ensures consistent playback, and maintains a productive and enjoyable computing environment. Ensuring proper drivers, device selection, and hardware functionality allows users to hear sound reliably, whether for system notifications, media playback, or communication applications.
Question 171
A user reports that their Windows system frequently cannot detect external monitors. Which of the following should a technician check first?
A) Display adapter drivers, cable connections, and monitor settings
B) Desktop wallpaper settings
C) Screen resolution
D) Taskbar auto-hide
Answer: A) Display adapter drivers, cable connections, and monitor settings
Explanation:
Failure to detect external monitors is commonly caused by outdated or corrupted display adapter drivers, loose or faulty cable connections, or misconfigured monitor settings. Checking display adapter drivers first allows the technician to verify that the drivers are installed correctly and compatible with the operating system. Outdated or corrupt drivers can prevent Windows from recognizing additional displays, causing detection failures. Updating or reinstalling drivers ensures proper communication between the system and external monitors, enabling reliable multi-display setups.
Cable connections are equally critical because damaged or improperly connected cables can prevent signal transmission from the system to the monitor. HDMI, DisplayPort, VGA, or USB-C connections must be secure and functional. Testing cables with alternative ports or monitors helps isolate potential hardware issues. Proper connection is essential for the successful detection and operation of external displays.
Monitor settings are another important factor. External monitors may require correct input source selection or activation to function. Reviewing on-screen menus, ensuring the correct source is selected, and verifying power status prevent detection errors. Proper configuration allows the system to recognize and display content on additional monitors.
Other contributing factors include malware, incorrect system settings, or hardware failures in the graphics card. While these may affect detection, verifying display adapter drivers, cable connections, and monitor settings addresses the most common causes. Desktop wallpaper, screen resolution, and taskbar auto-hide are cosmetic and do not affect external monitor detection.
Checking display adapter drivers, cable connections, and monitor settings first is correct because these factors directly determine whether external monitors can be detected. By ensuring driver integrity, securing connections, and verifying monitor configuration, the technician can efficiently resolve detection issues. This evidence-based approach isolates the root cause, avoids unnecessary interventions, and restores reliable multi-display functionality. Proper management enhances productivity, supports extended desktop configurations, and provides a sustainable solution for display detection problems. Addressing these elements prevents recurring errors, ensures consistent monitoring operation, and maintains a stable computing environment. Ensuring proper drivers, connections, and settings allows users to utilize multiple monitors effectively, supporting efficient multitasking and improved workflow.
Question 172
A user reports that their Windows system frequently experiences unexpected system restarts. Which of the following should a technician check first?
A) Event logs, hardware health, and system updates
B) Desktop wallpaper settings
C) Screen resolution
D) Taskbar auto-hide
Answer: A) Event logs, hardware health, and system updates
Explanation:
Unexpected system restarts in Windows are often caused by hardware issues, software conflicts, or critical system errors. Checking event logs first allows the technician to review detailed records of system activity, errors, and warnings. Event Viewer provides information about the cause of crashes or restarts, such as driver failures, hardware malfunctions, or application errors. Analyzing logs helps isolate the underlying issue and guides the technician toward an appropriate resolution. Reviewing event logs ensures an evidence-based approach to troubleshooting rather than relying on guesswork.
Hardware health is equally critical because failing components can trigger sudden restarts. Issues with memory modules, power supplies, hard drives, or overheating CPUs can force the system to restart unexpectedly. Tools such as hardware diagnostics, memory tests, and temperature monitoring allow the technician to verify hardware integrity. Identifying defective components prevents recurring restarts and safeguards system stability. Proper hardware maintenance ensures reliable operation and prolongs the lifespan of the computer.
System updates are another factor to consider. Outdated operating system files, drivers, or firmware can introduce instability that results in unexpected restarts. Installing pending Windows updates, driver updates, and BIOS/UEFI firmware updates ensures that the system is protected against known bugs and performance issues. Keeping the system current minimizes compatibility conflicts and reduces the risk of crashes.
Other potential contributors include malware, misconfigured BIOS settings, or third-party software conflicts. While these can influence restarts, checking event logs, hardware health, and system updates addresses the most direct causes. Desktop wallpaper, screen resolution, and taskbar auto-hide are cosmetic and have no impact on system stability.
Checking event logs, hardware health, and system updates first is correct because these factors directly determine the system’s stability. By reviewing detailed logs, verifying hardware integrity, and ensuring updates are applied, the technician can efficiently diagnose and resolve unexpected restarts. This evidence-based approach isolates the root cause, avoids unnecessary changes, and improves system reliability. Proper management enhances productivity, prevents data loss, and provides a sustainable solution for restart-related problems. Addressing these elements ensures consistent performance, reduces downtime, and maintains a stable computing environment. By proactively managing logs, hardware, and updates, the technician supports reliable operation, enhances system resilience, and allows users to complete tasks without interruption. This comprehensive approach ensures that the system runs safely and efficiently, minimizing the occurrence of unexpected restarts.
Question 173
A user reports that their Windows system frequently cannot connect to a VPN. Which of the following should a technician check first?
A) VPN client configuration, network connectivity, and firewall settings
B) Desktop wallpaper settings
C) Screen resolution
D) Taskbar auto-hide
Answer: A) VPN client configuration, network connectivity, and firewall settings
Explanation:
Failure to connect to a VPN is commonly caused by incorrect client configuration, network connectivity issues, or restrictive firewall settings. Checking the VPN client configuration first allows the technician to verify that the username, password, server address, and authentication protocols are correct. Misconfigured client settings are a frequent cause of failed VPN connections. Ensuring that the VPN client is set up according to organizational guidelines or provider instructions resolves most connection problems. Proper configuration ensures secure and successful authentication to the VPN server.
Network connectivity is equally important because VPN connections require an active and reliable internet connection. Connectivity issues, such as disconnected cables, weak Wi-Fi signals, or ISP restrictions, can prevent successful VPN access. Testing connectivity using ping, traceroute, or web access helps confirm that the system can reach the VPN server. Ensuring stable network connectivity minimizes connection failures and supports continuous access.
Firewall settings are another critical factor. Firewalls may block VPN ports, protocols, or client applications, preventing the system from establishing a secure connection. Reviewing firewall rules on the local system, router, or network ensures that VPN traffic is allowed. Proper configuration enables the VPN client to communicate with the server securely and without interruptions.
Other contributing factors include outdated VPN software, incorrect routing, or incompatible security software. While these may affect connectivity, checking client configuration, network access, and firewall settings addresses the most common root causes. Desktop wallpaper, screen resolution, and taskbar auto-hide are cosmetic and do not influence VPN functionality.
Checking VPN client configuration, network connectivity, and firewall settings first is correct because these factors directly determine whether the system can establish a secure VPN connection. By verifying configuration accuracy, confirming network stability, and allowing appropriate traffic through the firewall, the technician can efficiently resolve connection failures. This evidence-based approach isolates the root cause, avoids unnecessary changes, and restores secure remote access. Proper management enhances productivity, ensures data security, and provides a sustainable solution for VPN-related problems. Addressing these elements ensures consistent access to remote resources, prevents recurring authentication failures, and maintains a reliable network environment. Ensuring proper configuration, connectivity, and firewall permissions allows users to work remotely efficiently and securely without interruptions.
Question 174
A user reports that their Windows system frequently loses access to mapped network drives after reboot. Which of the following should a technician check first?
A) Network connectivity, drive mapping settings, and stored credentials
B) Desktop wallpaper settings
C) Screen resolution
D) Taskbar auto-hide
Answer: A) Network connectivity, drive mapping settings, and stored credentials
Explanation:
Losing access to mapped network drives after reboot is often caused by network connectivity issues, incorrect drive mapping settings, or expired or missing stored credentials. Checking network connectivity first allows the technician to verify that the system can reach the server hosting the shared drives. Problems such as disconnected cables, misconfigured IP addresses, or Wi-Fi instability can prevent successful drive mapping. Ensuring stable connectivity is essential for maintaining persistent access to network resources.
Drive mapping settings are equally important because incorrect or non-persistent configurations can cause mapped drives to disappear after a system restart. Reviewing the mapped drive configuration, ensuring the “Reconnect at sign-in” option is selected, and verifying the path accuracy ensures that drives reconnect automatically on boot. Proper configuration guarantees consistent access to shared resources.
Stored credentials are another critical factor. Windows requires valid credentials to access network drives. If credentials are missing, expired, or incorrectly saved, the system cannot authenticate to the server, resulting in drive inaccessibility. Reviewing and updating stored credentials in Credential Manager resolves authentication issues and restores drive access. Proper management of credentials ensures that network drives reconnect automatically and securely.
Other potential contributors include firewall restrictions, server-side permissions, or Group Policy settings. While these may influence drive access, checking network connectivity, drive mapping settings, and stored credentials addresses the most direct causes. Desktop wallpaper, screen resolution, and taskbar auto-hide are cosmetic and do not impact mapped drive functionality.
Checking network connectivity, drive mapping settings, and stored credentials first is correct because these factors directly determine whether mapped network drives are accessible after a reboot. By confirming stable connectivity, ensuring persistent mapping, and verifying credentials, the technician can efficiently restore drive access. This evidence-based approach isolates the root cause, avoids unnecessary interventions, and maintains reliable access to shared resources. Proper management enhances productivity, reduces interruptions, and provides a sustainable solution for driving mapping issues. Addressing these elements ensures consistent connectivity, prevents recurring authentication failures, and supports a reliable network environment. Ensuring proper configuration, connectivity, and credential management allows users to access shared drives automatically, maintaining workflow continuity and operational efficiency.
Question 175
A user reports that their Windows system frequently displays “Low Disk Space” warnings. Which of the following should a technician check first?
A) Disk usage, temporary files, and storage settings
B) Desktop wallpaper settings
C) Screen resolution
D) Taskbar auto-hide
Answer: A) Disk usage, temporary files, and storage settings
Explanation:
“Low Disk Space” warnings occur when a storage volume has insufficient free space to support operating system functions, application installations, or temporary file creation. Checking disk usage first allows the technician to determine how much space is available on the system drive. Monitoring tools like Windows Explorer or the Storage Settings panel provide details about used and free space, highlighting large files, system folders, and user directories that occupy significant storage. Identifying storage consumption helps prioritize which areas to clean or optimize, ensuring sufficient space for system stability.
Temporary files are often a primary contributor to low disk space warnings. Applications, the operating system, and web browsers generate temporary files that accumulate over time. These files may include cache, log files, installation remnants, and unused update packages. Reviewing and safely deleting temporary files using built-in tools like Disk Cleanup or third-party utilities frees space without impacting system functionality. Proper management of temporary files ensures the operating system has adequate room for essential processes and prevents recurring storage warnings.
Storage settings are another critical factor. Modern Windows systems offer features like Storage Sense, which automatically deletes temporary files, empties the recycle bin, and manages storage across drives. Reviewing these settings allows the technician to configure automated space management, reducing the likelihood of low disk space warnings. Adjusting thresholds and enabling optimization ensures the system maintains sufficient free space consistently.
Other potential contributors include large media files, outdated backups, and improperly sized partitions. While these can affect disk space, checking disk usage, temporary files, and storage settings addresses the most direct and common causes. Desktop wallpaper, screen resolution, and taskbar auto-hide are cosmetic and do not impact disk utilization.
Checking disk usage, temporary files, and storage settings first is correct because these factors directly determine the availability of free storage space. By analyzing storage usage, clearing unnecessary files, and configuring storage management settings, the technician can efficiently resolve low disk space warnings. This evidence-based approach isolates the root cause, prevents unnecessary interventions, and restores system reliability. Proper management enhances performance, prevents installation failures, and provides a sustainable solution for storage issues. Addressing these elements ensures the system has sufficient room for updates, applications, and temporary operations, supporting optimal system functionality. By proactively managing disk usage and leveraging storage tools, users experience fewer warnings, reduced interruptions, and a more responsive system. Effective space management contributes to overall system longevity, reduces maintenance requirements, and maintains consistent operational efficiency, allowing users to work without disruption.
Question 176
A user reports that their Windows system frequently cannot recognize Bluetooth devices. Which of the following should a technician check first?
A) Bluetooth adapter, device pairing, and driver installation
B) Desktop wallpaper settings
C) Screen resolution
D) Taskbar auto-hide
Answer: A) Bluetooth adapter, device pairing, and driver installation
Explanation:
Inability to recognize Bluetooth devices is often caused by a malfunctioning Bluetooth adapter, issues with device pairing, or outdated or missing drivers. Checking the Bluetooth adapter first allows the technician to confirm that the system has functional Bluetooth hardware. A disabled, missing, or defective adapter prevents the operating system from detecting devices. Verifying adapter status in Device Manager or using built-in Bluetooth troubleshooting tools ensures the system hardware is operational and ready for device connections.
Device pairing is equally important because Bluetooth communication requires successful pairing between the system and the peripheral device. If devices are not in pairing mode, previously stored connections are corrupted, or the pairing process was interrupted, the system cannot recognize the device. Reviewing and re-initiating the pairing process ensures proper authentication and connectivity. Proper pairing enables consistent communication between the system and Bluetooth peripherals.
Driver installation is another critical factor. Bluetooth functionality relies on drivers to interface with hardware and operating system protocols. Outdated, missing, or corrupted drivers can prevent the system from recognizing Bluetooth devices or cause intermittent disconnections. Updating, reinstalling, or repairing drivers restores functionality and ensures compatibility with multiple devices. Proper driver management is essential for reliable Bluetooth operation and prevents recurring recognition issues.
Other contributing factors include interference from other wireless devices, incorrect Bluetooth settings, or security software blocking connections. While these can impact recognition, checking the Bluetooth adapter, device pairing, and drivers addresses the most direct and common causes. Desktop wallpaper, screen resolution, and taskbar auto-hide are cosmetic and do not affect Bluetooth functionality.
Checking the Bluetooth adapter, device pairing, and driver installation first is correct because these factors directly determine whether the system can recognize and connect to Bluetooth devices. By ensuring the adapter is operational, pairing is established, and drivers are current, the technician can efficiently resolve recognition problems. This evidence-based approach isolates the root cause, avoids unnecessary interventions, and restores reliable wireless connectivity. Proper management enhances user experience, supports peripheral functionality, and provides a sustainable solution for Bluetooth issues. Addressing these elements ensures seamless communication between devices, reduces troubleshooting time, and maintains a stable and efficient computing environment. Ensuring proper hardware, pairing, and driver configuration allows users to connect peripherals reliably, maintain workflow continuity, and optimize system performance.
Question 177
A user reports that their Windows system frequently cannot install Windows updates. Which of the following should a technician check first?
A) Windows Update service, disk space, and system files
B) Desktop wallpaper settings
C) Screen resolution
D) Taskbar auto-hide
Answer: A) Windows Update service, disk space, and system files
Explanation:
Failure to install Windows updates is commonly caused by a stopped or malfunctioning Windows Update service, insufficient disk space, or corrupted system files. Checking the Windows Update service first allows the technician to verify that the service is running and correctly configured. The Windows Update service coordinates the download and installation of updates. If it is disabled, stopped, or misconfigured, the system cannot retrieve or apply updates. Restarting or repairing the service restores the update process.
Disk space is equally important because updates require sufficient storage to download, extract, and install files. Insufficient free space can prevent updates from completing, triggering error messages or partial installations. Checking available disk space, clearing unnecessary files, and ensuring adequate storage ensures that updates can proceed successfully. Proper space management prevents installation failures and supports ongoing system maintenance.
System files are another critical factor. Corrupted or missing system files can block update installation or cause errors during the process. Tools like System File Checker (SFC) or Deployment Image Servicing and Management (DISM) allow the technician to identify and repair corrupted files. Ensuring the integrity of system files prevents update failures and maintains overall system stability.
Other contributing factors include network connectivity, security software interference, or pending reboots. While these may influence the update process, checking the Windows Update service, disk space, and system files addresses the most direct and common causes. Desktop wallpaper, screen resolution, and taskbar auto-hide are cosmetic and do not affect updates.
Checking the Windows Update service, disk space, and system files first is correct because these factors directly determine whether the system can successfully install updates. By ensuring the service is functional, storage is sufficient, and system files are intact, the technician can efficiently resolve update failures. This evidence-based approach isolates the root cause, avoids unnecessary changes, and maintains system security and performance. Proper management enhances reliability, prevents vulnerabilities, and provides a sustainable solution for Windows update issues. Addressing these elements ensures consistent system maintenance, reduces errors, and supports a stable computing environment. Ensuring proper service configuration, available disk space, and file integrity allows updates to complete successfully, maintaining security, stability, and optimal system functionality.
Question 178
A user reports that their Windows system frequently cannot install printer drivers. Which of the following should a technician check first?
A) Printer compatibility, driver source, and user permissions
B) Desktop wallpaper settings
C) Screen resolution
D) Taskbar auto-hide
Answer: A) Printer compatibility, driver source, and user permissions
Explanation:
Failure to install printer drivers is commonly caused by incompatibility between the printer and the operating system, use of an incorrect driver source, or insufficient user permissions. Checking printer compatibility first allows the technician to verify that the printer is supported by the version of Windows in use. Many printers require drivers that match the OS version, architecture (32-bit or 64-bit), and edition (Home, Pro, or Enterprise). Attempting to install an incompatible driver can result in installation errors or non-functional devices. Ensuring compatibility prevents unnecessary troubleshooting and guarantees that the correct driver can be applied successfully.
The driver source is equally important. Installing drivers from unreliable or unofficial sources can introduce errors, malware, or incomplete installations. Using the manufacturer’s website or verified Windows Update sources ensures that drivers are authentic and properly packaged for installation. Proper sourcing of drivers minimizes errors, prevents security risks, and guarantees that the printer will function as expected. Checking for the most recent driver version also resolves known bugs or compatibility issues that may interfere with installation.
User permissions are another critical factor. Installing printer drivers often requires administrative privileges. If the account used does not have sufficient rights, the installation may fail or result in incomplete configuration. Verifying that the user account has administrator access or temporarily elevating privileges allows proper installation. Correct permission management ensures that drivers are installed securely and the printer is fully operational.
Other contributing factors may include corrupted driver packages, pending system updates, or disabled Windows Installer services. While these can affect installation, checking printer compatibility, driver source, and user permissions addresses the most direct and common causes. Desktop wallpaper, screen resolution, and taskbar auto-hide are cosmetic and do not influence driver installation.
Checking printer compatibility, driver source, and user permissions first is correct because these factors directly determine whether a printer driver can be installed successfully. By verifying compatibility, sourcing drivers from legitimate locations, and ensuring proper permissions, the technician can efficiently resolve installation failures. This evidence-based approach isolates the root cause, avoids unnecessary troubleshooting, and restores printer functionality. Proper management enhances productivity, prevents user frustration, and provides a sustainable solution for driver-related issues. Addressing these elements ensures that printers are configured correctly, reduces repeated installation failures, and maintains operational efficiency. Ensuring compatible, legitimate drivers and proper permissions allows users to print reliably, supports uninterrupted workflow, and maintains a stable and secure computing environment.
Question 179
A user reports that their Windows system frequently cannot connect to a network after waking from sleep. Which of the following should a technician check first?
A) Network adapter settings, power management, and driver updates
B) Desktop wallpaper settings
C) Screen resolution
D) Taskbar auto-hide
Answer: A) Network adapter settings, power management, and driver updates
Explanation:
Failure to reconnect to a network after waking from sleep is commonly caused by misconfigured network adapter settings, aggressive power management policies, or outdated drivers. Checking network adapter settings first allows the technician to verify that the adapter is enabled and configured to reconnect automatically. Some network adapters may have features that prevent automatic reconnection, such as “Disable this device to save power.” Ensuring that the adapter is active and properly configured guarantees network connectivity after sleep.
Power management is equally critical because Windows allows power-saving features to disable network adapters during sleep to conserve energy. If these settings are too aggressive, the adapter may fail to reinitialize upon wake. Reviewing and adjusting power options ensures that the network adapter remains active or reconnects automatically. Proper configuration prevents recurring disconnections and ensures continuous network availability.
Driver updates are another critical factor. Outdated or incompatible network drivers may fail to respond correctly to sleep or wake events, resulting in connection loss. Updating or reinstalling drivers ensures that the adapter functions properly with current OS features. Proper driver management minimizes errors, improves stability, and supports reliable network connectivity after sleep.
Other potential contributors include firewall or security software interference, temporary DHCP conflicts, or corrupted network profiles. While these may impact reconnection, checking network adapter settings, power management, and driver updates addresses the most direct and common causes. Desktop wallpaper, screen resolution, and taskbar auto-hide are cosmetic and do not affect network functionality.
Checking network adapter settings, power management, and driver updates first is correct because these factors directly determine whether the system can reconnect to a network after waking from sleep. By verifying adapter configuration, adjusting power options, and updating drivers, the technician can efficiently restore network connectivity. This evidence-based approach isolates the root cause, avoids unnecessary changes, and maintains reliable communication. Proper management enhances productivity, prevents recurring disconnections, and provides a sustainable solution for sleep-related network issues. Addressing these elements ensures consistent access to network resources, minimizes downtime, and supports uninterrupted workflow. Ensuring proper adapter configuration, power management, and driver updates allows users to maintain stable network connections, enhancing system reliability and overall user experience.
Question 180
A user reports that their Windows system frequently cannot launch newly installed applications. Which of the following should a technician check first?
A) Application installation integrity, antivirus or security software, and system requirements
B) Desktop wallpaper settings
C) Screen resolution
D) Taskbar auto-hide
Answer: A) Application installation integrity, antivirus or security software, and system requirements
Explanation:
Failure to launch newly installed applications is commonly caused by incomplete or corrupted installations, interference from antivirus or security software, or inadequate system resources to meet application requirements. Checking application installation integrity first allows the technician to verify that all files were properly installed and are not missing or corrupted. Incomplete installations often result from interrupted downloads, insufficient permissions, or disk errors. Repairing or reinstalling the application ensures that all necessary components are present and functional. Proper installation integrity is essential for application operation.
Antivirus or security software is equally critical because it may block the execution of newly installed applications. Security software can incorrectly identify legitimate applications as threats, quarantining essential files or preventing launch. Reviewing logs and temporarily adjusting security settings allows the application to run while ensuring system protection. Proper management of security software prevents false positives and restores application functionality.
System requirements are another important factor. Applications have minimum hardware and software requirements, including RAM, CPU, storage, and operating system version. Failure to meet these requirements can prevent the application from launching or cause instability. Verifying that the system meets or exceeds requirements ensures proper functionality and performance. Addressing resource limitations may involve upgrading hardware or modifying system configuration.
Other contributing factors may include missing dependencies, corrupted registry entries, or conflicts with existing applications. While these can influence application launch, checking installation integrity, security software, and system requirements addresses the most direct and common causes. Desktop wallpaper, screen resolution, and taskbar auto-hide are cosmetic and do not affect application functionality.
Checking application installation integrity, antivirus or security software, and system requirements first is correct because these factors directly determine whether newly installed applications can launch reliably. By ensuring complete installation, allowing security software to function without interference, and verifying system compatibility, the technician can efficiently restore application functionality. This evidence-based approach isolates the root cause, avoids unnecessary changes, and maintains productivity. Proper management enhances user experience, reduces application errors, and provides a sustainable solution for launch issues. Addressing these elements ensures consistent operation of new software, minimizes troubleshooting, and supports efficient workflow. Ensuring proper installation, security configuration, and system compatibility allows applications to run as intended, improving stability, usability, and overall computing performance.