CompTIA A+ 220-1102 Certification Core 2 Exam Dumps and Practice Test Questions Set 8 Q106-120
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Question 106
A user reports that their Windows system takes an unusually long time to shut down, even when no applications are open. Which of the following should a technician check first?
A) Background processes and services configured to run during shutdown
B) Desktop wallpaper settings
C) Screen resolution
D) Taskbar auto-hide
Answer: A) Background processes and services configured to run during shutdown
Explanation:
When a Windows system experiences slow shutdowns despite no applications appearing to be open, the issue is often caused by background processes and services that continue running during the shutdown sequence. Checking these processes and services first allows the technician to identify which ones are delaying system shutdown. Tools such as Task Manager, Resource Monitor, or the Event Viewer can provide insight into services that take a long time to stop or processes that prevent the system from completing shutdown efficiently. Some third-party applications, antivirus software, or system maintenance services may continue performing operations like updates, backups, or indexing, which can extend shutdown times considerably.
Windows relies on various background processes for stability and functionality, including critical system services that must stop gracefully during shutdown. If a process fails to terminate properly, the operating system waits for it to respond or times out after a delay, leading to the appearance of a slow shutdown. Examining background processes helps the technician determine whether the delay is caused by non-essential applications or misbehaving services. Adjustments can include disabling unnecessary startup and shutdown services, updating or reconfiguring software, or modifying service behavior to optimize system shutdown times.
Other potential factors include pending Windows updates, unsaved work in hidden applications, or temporary system errors. While these may contribute, focusing on background processes and shutdown services first addresses the most common cause. This method provides a targeted, evidence-based approach rather than changing unrelated system settings arbitrarily.
Desktop wallpaper settings control only the appearance of the desktop and do not influence shutdown procedures. Modifying wallpaper will not improve shutdown times.
Screen resolution affects how content is displayed on the monitor and does not interact with system shutdown processes. Changing the resolution will not affect the speed of system shutdown.
Taskbar auto-hide controls only the visibility of the taskbar and does not impact background processes or shutdown sequences. Modifying this setting is purely cosmetic and unrelated to performance issues.
Checking background processes and services configured to run during shutdown first is correct because these components directly influence how quickly Windows can close all operations and power off. By identifying resource-intensive or unresponsive services, the technician can implement targeted solutions, such as updating software, changing service configuration, or terminating problematic processes. This approach avoids unnecessary adjustments to unrelated settings, addresses the root cause efficiently, and ensures the system shuts down promptly. Properly managing background processes during shutdown enhances overall system performance, reduces user frustration, and maintains reliability for future use.
Question 107
A user reports that their Windows system frequently loses connection to mapped network drives, while other network resources remain accessible. Which of the following should a technician check first?
A) Persistent mapping settings and network authentication credentials
B) Desktop icon layout
C) Screen saver activation
D) Taskbar color scheme
Answer: A) Persistent mapping settings and network authentication credentials
Explanation:
Frequent disconnections from mapped network drives, while other network resources remain accessible, typically indicate issues with persistent drive mapping or network authentication. Checking persistent mapping settings first allows the technician to confirm whether the mapped drives are configured to reconnect at logon. Windows provides an option to make mappings persistent, ensuring the system automatically attempts to reconnect the drive each time the user logs in. If this option is not enabled or if the persistent mapping is incorrectly configured, the drive may disconnect after logoff, sleep, or temporary network interruptions. Correcting persistent mapping settings ensures reliable reconnection to the network drives.
Network authentication credentials are equally critical. Mapped drives often require specific usernames and passwords to access shared resources. If the stored credentials are incorrect, expired, or missing, Windows may disconnect the mapped drive or fail to reconnect automatically. By verifying the saved credentials in the Credential Manager, the technician can ensure that the correct authentication information is used consistently, preventing repeated disconnections. Network policies, domain authentication, or password changes can also affect drive access, making credential validation an essential step.
Other potential factors include intermittent network connectivity, firewall restrictions, or server-side issues. However, because other network resources remain accessible, connectivity is likely not the root cause. Focusing on persistent mapping and credentials directly addresses the system-specific cause. This approach provides a targeted, evidence-based method for troubleshooting, avoiding unnecessary changes to unrelated system settings.
Desktop icon layout controls only the visual arrangement of icons and does not affect mapped drives or authentication. Changing the layout will not resolve network drive disconnections.
Screen saver activation affects display behavior after inactivity and does not interact with network drive mapping or authentication credentials. Adjusting the screen saver will not resolve the issue.
Taskbar color scheme is cosmetic and does not influence mapped drive functionality, authentication, or reconnection behavior. Modifying this setting is irrelevant to resolving the problem.
Checking persistent mapping settings and network authentication credentials first is correct because these components directly determine whether mapped drives reconnect consistently. By confirming persistent mapping configuration and ensuring valid credentials, the technician can restore reliable access to network drives and prevent recurring disconnections. This targeted, structured approach addresses the root cause efficiently, avoids unnecessary interventions, and ensures that users can maintain uninterrupted access to shared resources. Properly managing drive mappings and authentication provides a sustainable solution for stable network resource usage.
Question 108
A user reports that their Windows system displays frequent pop-up notifications about low disk space on the C: drive. Which of the following should a technician check first?
A) Available free space on the drive and unnecessary files consuming storage space
B) Desktop wallpaper settings
C) Screen resolution
D) Taskbar auto-hide
Answer: A) Available free space on the drive and unnecessary files consuming storage
Explanation:
Frequent low disk space notifications on the C: drive indicate that the system is approaching its storage capacity, which can negatively affect performance and stability. Checking available free space first allows the technician to determine whether the drive is nearing its maximum capacity. Windows requires free space not only for user files but also for system operations, temporary files, virtual memory, and updates. If the free space is insufficient, system processes can be interrupted, causing errors, slow performance, or even application crashes. Identifying the amount of free space ensures the technician understands the scope of the problem and can recommend appropriate corrective actions.
Next, examining unnecessary files consuming storage is crucial. These include temporary files, browser cache, old log files, downloaded installers, and other redundant data that accumulate over time. Tools such as Disk Cleanup or third-party utilities can identify and remove these files, freeing up space and preventing recurring low disk space notifications. Additionally, large files or folders, such as videos, ISO files, or archived backups, may occupy significant portions of the drive. By analyzing file distribution, the technician can move non-essential data to secondary storage or external drives, further alleviating disk space pressure.
Other contributing factors may include improper system restore point management, excessive shadow copies, or applications storing large amounts of temporary data. While these may exacerbate the issue, addressing available free space and unnecessary files is the most direct and effective first step. It targets the root cause of the low disk space warnings without unnecessarily modifying unrelated system settings.
Desktop wallpaper settings control only the visual appearance of the desktop and do not affect disk usage or storage capacity. Changing wallpaper will not resolve low disk space issues.
Screen resolution affects only how content is displayed on the monitor and does not influence disk space or system storage. Adjusting resolution will not free up storage on the C: drive.
Taskbar auto-hide controls the visibility of the taskbar and does not interact with disk space or file management. Modifying this setting is cosmetic and will not address storage problems.
Checking available free space on the drive and identifying unnecessary files first is appropriate because these elements directly impact system functionality and trigger the low disk space notifications. By freeing up storage and managing large or redundant files, the technician can prevent system interruptions, improve performance, and maintain stability. This targeted, evidence-based approach ensures that the user can continue working without frequent warnings, avoids unnecessary changes to unrelated settings, and provides a sustainable solution for long-term disk management. Properly managing disk usage helps maintain efficient system operations, allows for smooth application execution, and ensures sufficient space for future updates and file storage.
Question 109
A user reports that their Windows system is experiencing repeated BSOD (Blue Screen of Death) errors after installing new hardware. Which of the following should a technician check first?
A) Hardware compatibility and device driver installation
B) Desktop wallpaper settings
C) Screen saver activation
D) Taskbar color scheme
Answer: A) Hardware compatibility and device driver installation
Explanation:
BSOD errors after installing new hardware are commonly caused by compatibility issues or improper driver installation. Checking hardware compatibility first allows the technician to verify that the newly installed component is supported by the system’s motherboard, power supply, and operating system. Incompatible hardware can cause conflicts, system instability, and crashes. Reviewing manufacturer specifications ensures that the component meets system requirements and can operate reliably without triggering BSOD errors.
Device driver installation is equally critical. Drivers act as intermediaries between the operating system and hardware, allowing proper communication and functionality. Installing outdated, missing, or incompatible drivers can cause system instability, leading to repeated BSOD errors. The technician can check the driver version, update it to the latest manufacturer-supported release, or reinstall it if corruption is suspected. Verifying driver installation ensures that the new hardware functions correctly and reduces the risk of kernel-level errors that trigger system crashes.
Other potential causes of BSOD errors include defective hardware, firmware conflicts, or BIOS settings that are incompatible with the new component. While these factors may contribute, verifying hardware compatibility and driver installation first addresses the most common and immediate causes. This method provides a targeted, evidence-based approach rather than making unnecessary changes to unrelated settings.
Desktop wallpaper settings control only the visual appearance of the desktop and do not influence hardware functionality or driver communication. Changing wallpaper will not prevent BSOD errors caused by hardware issues.
Screen saver activation affects display behavior during inactivity and does not interact with hardware or drivers. Adjusting the screen saver will not resolve system crashes caused by new components.
Taskbar color scheme affects only the appearance of the taskbar and windows and does not influence system stability, hardware compatibility, or driver functionality. Modifying this setting is purely cosmetic and irrelevant to BSOD resolution.
Checking hardware compatibility and device driver installation first is correct because these components directly determine whether the new hardware can operate without causing system errors. By verifying compatibility and ensuring proper driver installation, the technician can prevent BSOD errors, restore stability, and allow the user to utilize the new hardware safely. This targeted approach is efficient, evidence-based, and avoids unnecessary changes to unrelated settings. Properly managing hardware installation and driver configuration provides a sustainable solution, minimizes system crashes, and ensures long-term system reliability.
Question 110
A user reports that their Windows system is unable to install updates, displaying error messages related to Windows Update. Which of the following should a technician check first?
A) Windows Update service status and system update components
B) Desktop wallpaper settings
C) Screen resolution
D) Taskbar auto-hide
Answer: A) Windows Update service status and system update components
Explanation:
When a Windows system cannot install updates and displays error messages related to Windows Update, the problem usually originates from the Windows Update service or its associated components. Checking the Windows Update service status first allows the technician to verify that the service responsible for downloading and applying updates is running correctly. This service must be active for the system to communicate with Microsoft servers and process available updates. If the service is stopped, disabled, or experiencing errors, updates cannot proceed. The technician can restart the service, set it to start automatically, and verify that dependent services, such as the Background Intelligent Transfer Service (BITS) and the Cryptographic Services, are functioning properly.
System update components, including temporary update files, the SoftwareDistribution folder, and Windows Update cache, also play a crucial role. Corrupted or incomplete update components can prevent updates from installing correctly. Checking these components and clearing or resetting them ensures that the update process starts fresh without residual corruption from previous attempts. Tools like the Windows Update Troubleshooter or command-line utilities such as DISM and sfc/scannow can repair system files and update components to restore functionality.
Other contributing factors include network connectivity issues, firewall restrictions, or insufficient disk space. While these factors can affect updates, verifying the Windows Update service and system components is the most direct approach, as these elements are required for updates to function at a basic level. By focusing on these elements first, the technician targets the root cause efficiently and avoids unnecessary changes to unrelated system settings.
Desktop wallpaper settings control only the appearance of the desktop and do not affect Windows Update service functionality. Changing the wallpaper will not resolve update errors.
Screen resolution affects only the display output and does not influence system update processes or service status. Adjusting resolution will not allow updates to install correctly.
Taskbar auto-hide controls the visibility of the taskbar and does not interact with Windows Update or update components. Modifying this setting is cosmetic and unrelated to the issue.
Checking the Windows Update service status and system update components first is correct because these elements directly govern the ability of the system to download and apply updates. By ensuring that the service is running and update components are functioning properly, the technician can restore the update process efficiently. This evidence-based approach identifies the root cause of update failures, avoids unnecessary interventions in unrelated settings, and provides a sustainable solution for maintaining system security and functionality. Properly managing Windows Update services and components ensures timely installation of patches and prevents recurring errors.
Question 111
A user reports that their Windows system is unable to connect to a Bluetooth device, although the device works with other computers. Which of the following should a technician check first?
A) Bluetooth adapter functionality and driver status
B) Desktop wallpaper settings
C) Screen resolution
D) Taskbar auto-hide
Answer: A) Bluetooth adapter functionality and driver status
Explanation:
When a Windows system cannot connect to a Bluetooth device that works with other computers, the problem is typically related to the Bluetooth adapter on the affected system or its associated driver. Checking Bluetooth adapter functionality first allows the technician to verify that the hardware is enabled and operating correctly. This can be done by inspecting Device Manager or the system’s Bluetooth settings to confirm that the adapter is recognized, powered on, and not disabled. Hardware issues, such as a loose internal connection, a faulty adapter, or interference, can prevent pairing with devices, even if the device itself functions normally elsewhere.
Driver status is equally critical because the operating system relies on proper drivers to communicate with Bluetooth hardware. Outdated, missing, or corrupted drivers can prevent device discovery, pairing, and data transfer. Verifying the driver version and updating or reinstalling it ensures that the Bluetooth stack functions correctly and allows seamless communication between the system and external devices. This step addresses the most common causes of Bluetooth connectivity issues efficiently, avoiding unnecessary troubleshooting of unrelated system settings.
Other contributing factors can include device visibility settings, conflicting wireless signals, or security settings on the system. While these may influence Bluetooth performance, verifying the adapter and driver is the most direct, evidence-based first step. By ensuring hardware and software functionality, the technician can quickly isolate the root cause of connectivity problems and restore reliable operation.
Desktop wallpaper settings control only the visual appearance of the desktop and do not affect Bluetooth hardware or driver operation. Changing wallpaper will not resolve device connectivity issues.
Screen resolution affects only the display output and does not interact with Bluetooth functionality or driver communication. Adjusting resolution will not enable pairing or data transfer with Bluetooth devices.
Taskbar auto-hide controls the visibility of the taskbar and does not influence Bluetooth hardware or drivers. Modifying this setting is cosmetic and unrelated to device connectivity.
Checking Bluetooth adapter functionality and driver status first is correct because these components directly determine whether the system can detect, pair, and communicate with external Bluetooth devices. By confirming the adapter is operational and the driver is installed and current, the technician can efficiently resolve connectivity problems. This targeted approach avoids unnecessary changes to unrelated system settings, addresses the root cause, and ensures consistent, reliable Bluetooth communication. Properly managing hardware and driver functionality allows the user to connect peripherals, share data, and utilize Bluetooth features without recurring issues.
Question 112
A user reports that their Windows system is frequently experiencing slow startup times. Which of the following should a technician check first?
A) Startup programs and services impacting boot time
B) Desktop wallpaper settings
C) Screen resolution
D) Taskbar auto-hide
Answer: A) Startup programs and services impacting boot time
Explanation:
Slow startup times in Windows are often caused by an excessive number of programs and services configured to launch at boot. Checking startup programs first allows the technician to identify applications that consume significant resources during the boot process. Windows provides tools such as Task Manager’s Startup tab or System Configuration (msconfig) to view and manage these programs. Each startup application increases the workload for the system, resulting in longer boot times, higher initial CPU and disk usage, and delayed availability of the desktop environment. By identifying resource-intensive programs, the technician can disable unnecessary applications or defer their launch to optimize system startup without affecting essential functionality.
Startup services can also significantly impact boot performance. Some services may run continuously in the background, while others only start during system initialization. Services associated with third-party software, system monitoring, or automatic updates may consume processing power and delay the system from reaching a ready state. By examining these services and disabling non-critical ones, the technician can reduce boot times and improve overall responsiveness.
Other factors contributing to slow startup include hardware limitations, disk fragmentation, outdated drivers, or malware. While these may influence performance, focusing first on startup programs and services addresses the most common cause and provides a clear path to improvement. This targeted approach is evidence-based and avoids unnecessary modifications to unrelated system settings.
Desktop wallpaper settings control only the visual appearance of the desktop and do not influence system boot or resource usage. Changing wallpaper will not improve startup performance.
Screen resolution affects only how content is displayed on the monitor and does not interact with boot processes or startup program execution. Adjusting resolution will not reduce startup time.
Taskbar auto-hide affects only the visibility of the taskbar and does not influence system initialization or startup performance. Modifying this setting is cosmetic and irrelevant to the issue.
Checking startup programs and services first is correct because these elements directly impact system boot times. By identifying and managing unnecessary applications and services, the technician can optimize startup, reduce resource consumption, and improve overall system responsiveness. This targeted approach provides a sustainable solution, avoids unnecessary changes to unrelated settings, and ensures that users can access their system quickly and efficiently. Properly managing startup programs and services enhances system performance, prevents bottlenecks, and maintains long-term operational stability.
Question 113
A user reports that their Windows system is unable to recognize a newly connected external hard drive. Which of the following should a technician check first?
A) Disk management for drive initialization and partition status
B) Desktop wallpaper settings
C) Screen resolution
D) Taskbar auto-hide
Answer: A) Disk management for drive initialization and partition status
Explanation:
When a Windows system fails to recognize a newly connected external hard drive, the issue often lies in how the system detects and configures the drive. Checking Disk Management first allows the technician to determine whether the drive is properly initialized and contains a valid partition. A new or uninitialized drive may not appear in File Explorer until it has been initialized, formatted, and assigned a drive letter. Disk Management provides detailed information about the drive’s status, partition type, file system, and capacity, allowing the technician to identify any configuration issues preventing recognition.
If the drive appears as unallocated, it must be initialized and formatted to a compatible file system such as NTFS or exFAT for Windows to recognize it. Assigning a drive letter ensures that the operating system can access the drive and present it in File Explorer. If the drive is already initialized but still not accessible, Disk Management may reveal other issues, such as a conflicting drive letter or unsupported partition style (MBR vs. GPT). Correcting these issues typically resolves detection problems without requiring additional troubleshooting steps.
Other potential causes include driver issues, USB port problems, or faulty cables. While these factors may contribute, verifying the drive’s initialization and partition status is the most direct approach because Windows will not display uninitialized or unformatted drives in standard file navigation tools. This method provides a clear, evidence-based first step for resolving the issue.
Desktop wallpaper settings control only the visual appearance of the desktop and have no impact on drive detection or disk configuration. Changing wallpaper will not make the system recognize the external drive.
Screen resolution affects only the monitor display and does not influence disk management, file system recognition, or device accessibility. Adjusting resolution will not solve the detection problem.
Taskbar auto-hide controls the visibility of the taskbar and does not interact with storage devices, partitions, or drive letters. Modifying this setting is cosmetic and unrelated to the issue.
Checking Disk Management for drive initialization and partition status first is correct because these elements directly determine whether the system can detect and access a new external hard drive. By verifying that the drive is initialized, formatted, and assigned a drive letter, the technician ensures proper recognition and usability. This targeted, evidence-based approach addresses the root cause efficiently, avoids unnecessary changes to unrelated settings, and provides a reliable solution for drive detection. Properly managing disk initialization and partitions ensures that external storage is usable, prevents recurring detection issues, and maintains system stability.
Question 114
A user reports that their Windows system is unable to connect to a Wi-Fi network, while other devices connect without issues. Which of the following should a technician check first?
A) Wireless adapter status and driver functionality
B) Desktop wallpaper settings
C) Screen resolution
D) Taskbar auto-hide
Answer: A) Wireless adapter status and driver functionality
Explanation:
When a single Windows system cannot connect to a Wi-Fi network while other devices work correctly, the problem is usually isolated to that computer’s wireless adapter or its drivers. Checking the wireless adapter status first allows the technician to determine whether the hardware is enabled and functioning properly. Windows provides tools in the Device Manager and Network & Internet settings to confirm adapter recognition, operational status, and power management configurations. If the adapter is disabled or malfunctioning, the system cannot detect or join available networks, regardless of the user’s input.
Driver functionality is equally important because the operating system relies on the correct driver to communicate with the adapter. Outdated, missing, or corrupted drivers can prevent the adapter from establishing a network connection. Updating or reinstalling drivers ensures that the wireless adapter operates correctly and supports the required Wi-Fi protocols. Verifying driver functionality also confirms that the adapter is compatible with the operating system version and security requirements of the network.
Other potential contributing factors may include IP configuration issues, firewall settings, interference from other devices, or incorrect security key entry. While these elements can affect connectivity, verifying the wireless adapter and driver first addresses the most common and system-specific causes. This approach is efficient, targeted, and avoids unnecessary adjustments to unrelated system settings.
Desktop wallpaper settings affect only the visual appearance of the desktop and do not impact network connectivity or hardware detection. Changing the wallpaper will not restore Wi-Fi access.
Screen resolution affects only the display output and does not interact with wireless adapter functionality, drivers, or network communication. Adjusting resolution will not resolve connection issues.
Taskbar auto-hide controls only the visibility of the taskbar and does not influence network hardware or adapter operation. Modifying this setting is purely cosmetic and irrelevant to troubleshooting connectivity problems.
Checking the wireless adapter status and driver functionality first is correct because these components directly determine whether the system can detect and connect to wireless networks. By ensuring that the adapter is operational and drivers are properly installed, the technician can efficiently restore network connectivity. This evidence-based approach isolates the root cause, avoids unnecessary interventions, and provides a reliable solution. Properly managing adapter hardware and drivers ensures stable and consistent Wi-Fi connectivity, allowing the user to access network resources without recurring issues.
Question 115
A user reports that their Windows system is unable to detect a USB flash drive, although the drive works on other computers. Which of the following should a technician check first?
A) USB port functionality and device recognition in Device Manager
B) Desktop wallpaper settings
C) Screen resolution
D) Taskbar auto-hide
Answer: A) USB port functionality and device recognition in Device Manager
Explanation:
When a Windows system cannot detect a USB flash drive that functions correctly on other computers, the problem typically lies with the USB port or the system’s device recognition. Checking USB port functionality first allows the technician to verify that the physical port is operational. Ports may fail due to hardware issues, debris, or electrical problems. Testing the drive in multiple ports helps determine whether the issue is isolated to a specific port or affects all USB connections. Ensuring proper port functionality eliminates the possibility of hardware failure as the root cause.
Device recognition in Device Manager is equally critical. Windows relies on device enumeration and drivers to recognize and interact with connected hardware. If the USB controller or device driver is missing, outdated, or corrupted, the system will not detect the flash drive. Inspecting Device Manager allows the technician to identify errors, update or reinstall drivers, and confirm that the USB controller is functioning. This step addresses the most common software-related causes of detection issues efficiently, providing a structured path to resolution.
Other potential contributing factors include file system incompatibility, power management settings that disable USB ports to save energy, or conflicting device identifiers. While these may contribute to the problem, verifying port functionality and driver recognition first addresses the primary and most likely cause. This method is evidence-based, targeted, and avoids unnecessary modifications to unrelated system settings.
Desktop wallpaper settings control only the visual appearance of the desktop and do not affect USB hardware or driver recognition. Changing wallpaper will not enable detection of the flash drive.
Screen resolution affects only the display output and does not influence USB ports, controllers, or device drivers. Adjusting resolution will not allow the system to recognize the flash drive.
Taskbar auto-hide controls only the visibility of the taskbar and does not interact with USB hardware or device detection. Modifying this setting is cosmetic and irrelevant to resolving the issue.
Checking USB port functionality and device recognition in Device Manager first is correct because these components directly determine whether the system can detect and interact with the flash drive. By ensuring that the ports are functional and the drivers are installed correctly, the technician can restore reliable USB connectivity. This approach isolates the root cause efficiently, avoids unnecessary changes to unrelated settings, and provides a sustainable solution for device detection issues. Properly managing USB hardware and drivers ensures consistent device accessibility, prevents recurring problems, and maintains overall system stability.
Question 116
A user reports that their Windows system frequently freezes when opening multiple browser tabs. Which of the following should a technician check first?
A) System memory usage and available RAM
B) Desktop wallpaper settings
C) Screen resolution
D) Taskbar auto-hide
Answer: A) System memory usage and available RAM
Explanation:
When a Windows system freezes while opening multiple browser tabs, the most common cause is insufficient system memory or RAM. Checking memory usage first allows the technician to determine whether the system has enough available RAM to handle the workload. Modern web browsers consume significant memory, especially when multiple tabs contain multimedia content, interactive scripts, or heavy websites. If RAM is fully utilized, the system resorts to virtual memory on the hard drive, which is considerably slower, leading to freezing, delays, and unresponsive behavior. Monitoring memory usage using Task Manager provides real-time insights into RAM consumption by applications and background processes.
Available RAM is critical because it directly affects system performance and multitasking capabilities. If the installed RAM is inadequate for the user’s browsing habits or system demands, performance issues arise. The technician can identify memory-intensive processes, close unnecessary applications, or recommend adding more physical RAM to improve overall system responsiveness. Additionally, analyzing memory usage can uncover memory leaks in certain applications or browser extensions that consume progressively more memory over time, further contributing to freezing.
Other contributing factors may include high CPU usage, disk I/O bottlenecks, or background processes consuming excessive resources. While these factors influence overall system performance, verifying RAM availability is the most direct step because memory exhaustion is the primary cause of freezing when using multiple browser tabs. This targeted, evidence-based approach allows the technician to focus on the root cause without making unnecessary changes to unrelated system settings.
Desktop wallpaper settings control only the visual appearance of the desktop and do not impact memory allocation, RAM usage, or system performance. Changing wallpaper will not resolve freezing issues caused by memory exhaustion.
Screen resolution affects only the display output and does not influence RAM usage, browser performance, or multitasking capabilities. Adjusting resolution will not prevent the system from freezing when memory is insufficient.
Taskbar auto-hide controls only the visibility of the taskbar and does not interact with system memory or application performance. Modifying this setting is cosmetic and irrelevant to troubleshooting freezing issues.
Checking system memory usage and available RAM first is correct because these components directly determine the system’s ability to handle multiple applications and browser tabs simultaneously. By monitoring RAM and identifying memory-intensive processes, the technician can implement solutions such as closing unnecessary applications, managing browser extensions, or upgrading physical RAM. This approach efficiently addresses the root cause, avoids unnecessary changes to unrelated settings, and ensures stable system performance. Proper memory management enhances multitasking capabilities, prevents freezing, and allows the user to operate multiple browser tabs and applications without recurring issues.
Question 117
A user reports that their Windows system is experiencing frequent application crashes. Which of the following should a technician check first?
A) Event Viewer logs and application compatibility
B) Desktop wallpaper settings
C) Screen resolution
D) Taskbar auto-hide
Answer: A) Event Viewer logs and application compatibility
Explanation:
Frequent application crashes on a Windows system often indicate software conflicts, system errors, or compatibility issues. Checking Event Viewer logs first allows the technician to identify detailed error messages and codes generated during application crashes. Event Viewer provides information about application faults, module failures, and system events that can pinpoint the source of instability. By reviewing these logs, the technician can determine whether crashes are caused by specific applications, missing dependencies, corrupt files, or conflicts with other software. This step provides a structured, evidence-based method for isolating the root cause of repeated crashes.
Application compatibility is equally important because newer versions of Windows may not fully support legacy software or applications designed for older operating systems. Compatibility issues can cause crashes, unexpected behavior, or system instability. Verifying compatibility through Windows Compatibility Mode, vendor updates, or patch management ensures that the application operates correctly on the current system. This check is essential before taking further troubleshooting steps, as it addresses the most common cause of repeated application failures.
Other factors contributing to crashes may include insufficient system resources, malware infections, corrupted user profiles, or hardware problems such as failing memory or storage. While these may play a role, examining Event Viewer logs and verifying application compatibility first provides a direct, actionable approach to resolving frequent crashes. This targeted method focuses on the root cause rather than making unnecessary adjustments to unrelated system settings.
Desktop wallpaper settings control only the visual appearance of the desktop and do not affect application stability, system errors, or crash behavior. Changing wallpaper will not prevent applications from crashing.
Screen resolution affects only how content is displayed on the monitor and does not influence application execution, system stability, or compatibility. Adjusting resolution will not resolve crashes caused by software conflicts.
Taskbar auto-hide controls only the visibility of the taskbar and does not interact with applications, system errors, or software compatibility. Modifying this setting is cosmetic and irrelevant to troubleshooting frequent crashes.
Checking Event Viewer logs and application compatibility first is correct because these elements directly provide insight into why applications fail and whether they are supported on the current system. By reviewing logs and confirming compatibility, the technician can implement targeted solutions, such as updating software, applying patches, or configuring compatibility settings. This approach efficiently addresses the root cause, avoids unnecessary interventions, and ensures that applications run reliably. Proper monitoring and management of software compatibility prevent recurring crashes, improve user experience, and maintain overall system stability.
Question 118
A user reports that their Windows system is unable to connect to a VPN, although the credentials and VPN server are correct. Which of the following should a technician check first?
A) VPN client configuration and network adapter settings
B) Desktop wallpaper settings
C) Screen resolution
D) Taskbar auto-hide
Answer: A) VPN client configuration and network adapter settings
Explanation:
When a Windows system cannot connect to a VPN despite correct credentials and a functioning VPN server, the issue often lies in the VPN client configuration or the system’s network adapter settings. Checking the VPN client configuration first allows the technician to verify that the connection profile is correct, including server address, protocol type, encryption settings, and authentication method. Misconfigured parameters prevent the VPN client from establishing a secure tunnel to the server, even if the credentials are valid. Ensuring that the profile matches the VPN server’s requirements is a critical first step in resolving connection issues.
Network adapter settings are equally important because VPN connectivity depends on the proper operation of virtual adapters, routing, and IP assignment. Incorrect IP settings, disabled adapters, or conflicting network configurations can prevent the client from communicating with the VPN server. The technician can verify that the adapter is enabled, has the correct IP configuration, and is functioning without conflicts. Adjusting these settings or reinstalling the adapter driver can restore connectivity.
Other potential contributing factors include firewall rules, antivirus software blocking VPN traffic, or network routing restrictions. While these can influence connectivity, checking the VPN client configuration and network adapter first directly addresses the most common causes of client-side connection failures. This targeted, evidence-based approach ensures efficient troubleshooting.
Desktop wallpaper settings control only the appearance of the desktop and do not impact VPN client functionality or network connectivity. Changing wallpaper will not restore VPN access.
Screen resolution affects only the monitor display and does not influence VPN connections, network adapters, or encryption protocols. Adjusting resolution will not resolve connectivity issues.
Taskbar auto-hide controls the visibility of the taskbar and does not interact with VPN client configuration, adapters, or network routing. Modifying this setting is purely cosmetic and unrelated to VPN troubleshooting.
Checking the VPN client configuration and network adapter settings first is correct because these components directly determine whether the system can initiate and maintain a VPN connection. By verifying that the client profile is accurate and the adapter is functioning properly, the technician can efficiently isolate and resolve connectivity problems. This approach avoids unnecessary changes to unrelated settings, addresses the root cause, and ensures secure and reliable access to remote network resources. Properly configuring VPN clients and adapters provides consistent connectivity, prevents recurring issues, and maintains network security.
Question 119
A user reports that their Windows system displays frequent “Application not responding” errors when using a specific software program. Which of the following should a technician check first?
A) Application integrity, updates, and system resource usage
B) Desktop wallpaper settings
C) Screen resolution
D) Taskbar auto-hide
Answer: A) Application integrity, updates, and system resource usage
Explanation:
Frequent “Application not responding” errors typically indicate that the software program is either unstable, corrupted, or encountering insufficient system resources. Checking application integrity first allows the technician to verify that the program files are complete, uncorrupted, and properly installed. Damaged or missing files can cause instability, resulting in the application freezing or failing to respond. Running a repair installation or reinstalling the software often resolves integrity issues and restores normal functionality.
Application updates are equally important because outdated versions may contain bugs, compatibility issues, or security vulnerabilities that contribute to errors. Verifying that the software is updated ensures that known issues are addressed, improving stability and performance. Many applications provide built-in update tools or require downloads from the vendor’s website to maintain functionality on modern Windows systems.
System resource usage is another critical factor. Applications that demand high CPU, memory, or disk resources may become unresponsive if the system cannot allocate sufficient resources. By monitoring Task Manager or Resource Monitor, the technician can identify whether other processes are consuming excessive resources, leading to performance degradation. Addressing resource bottlenecks, closing unnecessary programs, or upgrading hardware can prevent recurring “not responding” errors and enhance overall application performance.
Other contributing factors may include conflicts with third-party software, user profile corruption, or malware infections. While these can influence stability, checking application integrity, updates, and system resources first directly targets the most common causes of program unresponsiveness. This evidence-based method allows for precise troubleshooting without altering unrelated settings.
Desktop wallpaper settings control only the visual appearance of the desktop and do not affect application stability or system resources. Changing wallpaper will not resolve program errors.
Screen resolution affects only the display output and does not interact with software processes, CPU usage, or memory allocation. Adjusting resolution will not prevent applications from becoming unresponsive.
Taskbar auto-hide controls only the visibility of the taskbar and does not influence application performance or resource usage. Modifying this setting is cosmetic and irrelevant to addressing program errors.
Checking application integrity, updates, and system resource usage first is correct because these components directly determine whether a software program can operate reliably. By verifying file integrity, updating the application, and ensuring sufficient system resources, the technician can efficiently isolate the cause of errors and restore normal functionality. This targeted approach avoids unnecessary interventions, addresses the root cause, and ensures consistent, reliable application performance. Proper management of software updates, integrity checks, and system resources enhances productivity, reduces crashes, and maintains overall system stability.
Question 120
A user reports that their Windows system frequently loses network connectivity intermittently, while other devices on the same network remain stable. Which of the following should a technician check first?
A) Network adapter settings, drivers, and power management configuration
B) Desktop wallpaper settings
C) Screen resolution
D) Taskbar auto-hide
Answer: A) Network adapter settings, drivers, and power management configuration
Explanation:
Intermittent network connectivity on a Windows system, while other devices on the same network remain stable, is typically caused by issues with the system’s network adapter or its configuration. Checking network adapter settings first allows the technician to verify that the hardware is properly configured, enabled, and functioning. Misconfigured adapters, disabled interfaces, or incorrect IP settings can cause frequent disconnections, slow response, or limited connectivity. Windows provides tools in the Control Panel, Device Manager, and Network & Internet settings to inspect network adapter status, IP configuration, and other parameters. Ensuring the adapter is operational is critical because it serves as the interface between the system and the network.
Driver functionality is equally important because network adapters rely on correct, updated drivers to communicate efficiently with the operating system. Outdated, missing, or corrupted drivers can produce unstable connections, frequent drops, or limited bandwidth. The technician can update, reinstall, or roll back drivers to ensure stable and reliable communication. Verifying driver compatibility with the installed version of Windows is also essential, as incompatible drivers can trigger intermittent connectivity and unexpected network errors.
Power management settings play a significant role in network stability, especially for laptops and mobile devices. Windows may automatically disable network adapters to conserve power, particularly when the device is idle or operating on battery. Checking and adjusting power management options to prevent the system from turning off the network adapter can resolve intermittent connectivity issues. By disabling unnecessary power-saving features, the technician ensures consistent operation and eliminates unexpected drops caused by system energy management.
Other contributing factors may include signal interference, faulty cables, router settings, or malware affecting network functionality. While these elements can impact connectivity, verifying adapter settings, driver status, and power management directly addresses the most common causes of system-specific connectivity issues. This targeted approach is efficient, evidence-based, and avoids unnecessary changes to unrelated system settings.
Desktop wallpaper settings affect only the visual appearance of the desktop and do not influence network connectivity, adapter operation, or driver communication. Changing wallpaper will not restore stable network access.
Screen resolution affects only how content is displayed on the monitor and does not interact with network adapters, drivers, or connectivity protocols. Adjusting the resolution will not prevent intermittent disconnections.
Taskbar auto-hide controls only the visibility of the taskbar and does not impact network adapter functionality, driver performance, or connection stability. Modifying this setting is cosmetic and unrelated to resolving connectivity issues.
Checking network adapter settings, drivers, and power management configuration first is correct because these components directly determine whether the system maintains a stable network connection. By verifying adapter configuration, ensuring driver functionality, and disabling power management features that interfere with operation, the technician can efficiently isolate and resolve intermittent connectivity problems. This approach avoids unnecessary changes to unrelated settings, addresses the root cause, and ensures reliable access to network resources. Proper management of adapter settings, driver updates, and power configurations enhances system stability, prevents recurring disconnections, and maintains consistent connectivity for users. Ensuring that the network adapter functions correctly under all conditions improves overall productivity, reduces frustration caused by intermittent outages, and provides a sustainable solution for long-term network reliability.