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Avaya 7392X Exam Dumps, Avaya 7392X practice test questions
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The Avaya 7392X exam validates the candidates' skills in Avaya Aura Call Center Elite Implementation. Also, it is the only step that the individuals have to take to procure the ACIS – Avaya Aura Call Center Elite validation.
Target Audience for 7392X Exam
The candidates who decide to take the 7392X test are interested in leveraging their skills in managing the Avaya Aura Call Center Elite product. Thus, they will learn different tips on how to be in charge of the assignment, queuing, and collection actions necessary for delivering the voice work items to the best-skilled contact center agents. In addition, this exam helps the applicants learn how to route and choose the selection resources. Plus, the knowledge gained during the preparation process for the Avaya 7392X helps the exam-takers understand which tasks to allocate to the first available or the least preoccupied agent. Besides, this certification test helps the examinees understand how to arrange their resources to match the client’s needs. Apart from taking the Avaya 7392X evaluation, the candidates are already recommended to hold the ACIS – 7120 Integrating Avaya Aura Core Components designation. Also, before taking the test, the candidates should consolidate their skills in the 73600V virtual course dedicated to Implementing Avaya Aura Call Center Elite.
Avaya 7392X Exam Details
All in all, the Avaya 7392X certification exam includes 63 questions. The examinees are required to find the correct answer to these inquiries in 90 minutes. To add more, the passing score that they need to obtain is 66%, which implies that they have to answer 42 questions correctly. The vendor doesn’t offer details on the inquiries’ format. So, the specialists should be prepared to solve multiple-answer, single-choice, drag and drop, and other types of questions. The registration process for this exam is managed via the Pearson VUE platform. Therefore, the applicants should enter this site and follow the registration instructions. Once all steps are completed, candidates should schedule the actual exam. In particular, the vendor advises that the applicants finalize the enrollment process 2 months in advance if they want to find an available place soon. As Avaya tests are very popular among specialists, if they don’t plan the exam in advance, the examinees risk not finding an available place sooner than 2+ months from now.
Areas Gauged in 7392X Exam
The individuals who want to get certified and get the passing score in the official Avaya 7392X test should consolidate their skills in the following topics:
- Understanding the basic elements of Avaya Aura Call Center Elite administration;
- Describing Avaya Aura Call Center Elite capabilities & features and identifying how they can be activated in a business architecture;
- Defining the dialing features and include them in a performant dialing plan;
- Understanding how to properly add the agent login ID and its related stations.
Prep Resources for 7392X Validation
The candidates can obtain the minimum passing score in the 7392X exam if they allocate enough time to training. Below, you can find some training courses that you can attend to consolidate your knowledge of the topics tested in 7392X:
- 73600V – Implementing Avaya Aura Call Center Elite
This is the official training class that the candidates for the Avaya 7392X should attend prior to taking the official test. In particular, this is a virtual-led class that can be found on the exam official page. The registration fee for it is $2800 and it has a duration of 32 hours. All in all, the course attendees will consolidate their knowledge of describing the Avaya Aura components and the Call Center Elite features. Also, they will learn how to create agent login stations and IDs as well as configure the Expert Agent Selection features. The class attendees will then leverage their skills in creating the hunt groups and splits for contact center agents. Besides, they will learn about creating dialing features and different methods for calling restrictions in addition to permissions. The vendor recommends that the individuals who want to attend this class should have previously attended the 7860W, 7755V, 7415V, and 2430V courses.
- 20320W – Administering Avaya Aura Call Center Elite
This is a web-based training class that targets the candidates who are responsible for administering the Avaya Aura Call Center Elite infrastructure. It helps the attendees validate their knowledge of managing the Avaya Aura Call Center components and features. In addition, the course curriculum focuses on helping the exam-takers understand how to use the product’s capabilities and describe its features. Also, specialists will learn how to activate the product’s features to comply with Avaya Aura Call Center Elite framework. Besides, the individuals who attend such a class will learn about different abbreviations and feature access codes that should be included in the dialing plan. Another topic included in the course curriculum focuses on testing and troubleshooting methods for call vectors. Finally, the attendees will learn about the announcement configuration and purposes as well as describe the call vectors and call flows. At last, the attendees are recommended to have previously attended the 24160W – Avaya Aura Call Center Elite Fundamentals course before opting for this one.
Also, it’s a good idea to look at the preparatory guides available on the vendor’s website. Thus, one viable option is:
- Avaya Aura Call Center Elite Overview and Specification
This training material focuses on helping the specialists understand the most important specifications of the Avaya Aura Call Center Elite architecture. In general, the guide offers an overview of Call Center Elite products and details on third-party product requirements. Besides, the readers will discover how to meet the performance specifications and ensure the highest level of security. Additionally, the book includes information on licensing requirements and identifying the proper resources for managing the Avaya Aura Call Center Elite product.
The training process for the Avaya 7392X certification test shouldn’t be rocket science for test-takers. As long as you select your training resources carefully and allocate the necessary time to explore them, then you have high chances to get the passing score in the final evaluation from the first attempt. Thus, you can start by exploring the vendor’s portal and check the recommended training classes. Apart from the courses that you find online, you can also read the books dedicated to the Avaya Aura Call Center Elite product features that will help you consolidate your skills and gain the certificate in one go.
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